TalkingPoints

Customer Success Manager

• Own and nurture partner relationships as the primary owner of a book of business
• Know district goals and strategies and expand relationships to district leadership
• Guide onboarding and product adoption with the Data Integration Team
• Set goals, understand partner context, and align partners with TalkingPoints best practices
• Monitor partner family engagement trends and optimize implementations
• Collaborate with Account Executives on territory strategy, partnership expansion, and upsell opportunities
• Own partner renewal and retention, including renewal conversations and contract finalization
• Facilitate product training and family engagement workshops for teachers, staff, and administrators
• Deliver onsite professional learning at district and school sites as needed
• Elevate partner trends and challenges to Product, Marketing, and Support teams
• Guide partners through feature releases and change management

Explore Partner Success Manager at TalkingPoints. Review requirements and application details.

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Partner Success Manager