Client Success Specialist – Afternoon Shift

TalkNY Therapy

. Answer phone calls during the afternoon shift, evening and weekend hours .

Posted 10/22/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in scheduling and administrative support within a healthcare or mental health setting, utilizing scheduling software and office tools to provide exceptional customer service. Exhibits strong organizational skills, attention to detail, and effective communication abilities while managing sensitive information.

Highest-signal resume keywords

Scheduling ExperienceAdministrative SupportCustomer ServiceMicrosoft Office SuiteGoogle Workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Scheduling SoftwareEMR/EHRAdvancedMDOrganizational SkillsAttention to Detail

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingTeam CollaborationDiscretion

Tools & Technologies

Microsoft Office SuiteGoogle WorkspaceEMR/EHR SoftwareTalkNY Scheduling Software

Industry Keywords

HealthcareMental HealthTeletherapyClient SupportAdministrative Tasks

About the role

Key responsibilities & impact

Answer phone calls during the afternoon shift, evening and weekend hours
Respond to time sensitive emails and requests during evening and weekend hours
Provide exceptional customer service and support to clients and therapists via email or phone
Coordinate the scheduling of teletherapy appointments for clients and therapists using TalkNY’s scheduling software when necessary
Follow up with clients regarding intake appointments
Assist clients with therapist transfers and scheduling follow up appointments
Assist with additional scheduling and administrative tasks as needed
Work closely with clients, therapists, and administrative staff

Requirements

What you’ll need

Prior experience in scheduling, administrative support, or a similar role, preferably in a healthcare or mental health setting
Proficiency in using scheduling software and other office tools (e.g., Microsoft Office Suite, Google Workspace, EMR/EHR -AdvancedMD experience is a plus)
Strong organizational skills and attention to detail
Excellent verbal and written communication skills
Ability to handle sensitive and confidential information with discretion
Strong problem-solving skills and the ability to handle stressful situations calmly
Ability to work independently and as part of a team in a remote work environment
Ability to sit for extended periods, use a computer and other standard office equipment, and occasionally lift or move items up to 10–15 pounds
Some walking, bending, and standing may be required

Benefits

Comp & perks

Work from home
Medical Stipend, as eligible
PTO