Care Coordinator

Talkspace

. Monitor patient lead-up requirements and paperwork to help ensure patients are prepared for their first appointment.

Posted 10/7/2026full-timeRemote • New York • United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient engagement, care coordination, and effective communication with patients and healthcare providers. Proficient in managing patient documentation, follow-up processes, and identifying barriers to care.

Highest-signal resume keywords

Care CoordinationPatient SupportStrong Communication SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient DocumentationCare TransitionsFollow-Up ProcessesPatient EngagementCase Management

Soft Skills

Attention to DetailEmpathyDiscretionIndependenceAdaptability

Tools & Technologies

Healthcare SystemsTelehealth Platforms

Industry Keywords

HealthcareBehavioral HealthCustomer SupportService-Oriented Environment

About the role

Key responsibilities & impact

Monitor patient lead-up requirements and paperwork to help ensure patients are prepared for their first appointment.
Follow up on outstanding patient requirements and identify barriers that may prevent timely activation.
Ensure patient accounts are activated and ready for care in accordance with established workflows.
Provide patients with clear information regarding next steps, appointments, and care coordination processes.
Respond to patient questions and concerns and ensure appropriate follow-through.
Monitor patients throughout their initial care journey and support continued engagement with care.
Conduct outreach and follow-up activities to monitor patient engagement during the first 30 days of care.
Identify patients at risk of disengagement and take appropriate action.
Follow up on missed appointments and coordinate with internal teams to address barriers to care.
Monitor billing issues related to missed first appointments and escalate as needed.
Maintain accurate and timely documentation of patient outreach, engagement, follow-up, activation, and care transitions.
Coordinate escalation or transition to a higher level of care with Talkspace providers, patients, internal stakeholders, and UHS facilities.
Coordinate scheduling and facilitate transitions of care.
Communicate relevant information, next steps, and expectations to patients, providers, and facility stakeholders.
Track outstanding transition activities through completion.
Escalate complex patient, scheduling, or operational issues to the Care Coordinator Manager or clinical team members.
Collaborate with Care Coordinators, managers, providers, operational teams, and UHS facility partners.
Follow workflows and contribute recommendations to improve patient support and care coordination.
Participate in team meetings, training, and process improvement initiatives.
Follow policies and procedures, protect patient confidentiality, and comply with privacy requirements.
Support team performance and quality goals through timely outreach and follow-up.
Identify recurring barriers and communicate improvement opportunities to leadership.
Perform other related duties and provide operational and patient support as assigned.

Requirements

What you’ll need

High school diploma or equivalent required; associate or bachelor's degree in healthcare, social services, business, or a related field preferred.
1–2 years of experience in care coordination, patient support, customer support, or case management.
Strong written and verbal communication skills, with the ability to communicate effectively with patients, providers, and facility stakeholders.
Strong organizational skills and demonstrated ability to manage multiple patients, tasks, and competing priorities.
Ability to work independently while following established processes and escalating issues appropriately.
Strong attention to detail and commitment to accurate documentation and follow-through.
Strong problem-solving and critical-thinking skills, with the ability to identify barriers and determine appropriate next steps.
Ability to handle sensitive patient interactions with professionalism, empathy, and discretion.
Comfortable working with technology and navigating multiple systems and platforms.
Comfortable working in a fast-paced, evolving environment and adapting to changing priorities.
Experience working directly with patients or members in a healthcare or service-oriented environment preferred.
Experience with healthcare, behavioral health, telehealth, or provider networks preferred.
Familiarity with patient engagement, care transitions, or coordination between levels of care preferred.

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!