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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical quality evaluation, risk management, and telehealth practices, with a strong focus on provider performance monitoring and quality improvement initiatives. Holds a current independent practice license and possesses extensive clinical experience, particularly with high acuity clients.
Highest-signal resume keywords
Current Independent Practice License5+ Years Clinical Experience2+ Years Telehealth ExperienceClinical Quality EvaluationRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Quality EvaluationRisk ManagementProvider Performance MonitoringDocumentation AuditsClinical Policy DevelopmentQuality Improvement InitiativesInterrater ReliabilityTelehealth PracticesHigh Acuity Client ManagementAI Impact on Clinical Field
Industry Keywords
Clinical SupportQuality ManagementPeer ConsultationClinical ProceduresClinical ExperienceDiagnostic PrivilegesClinical IssuesSpecial Clinical ProjectsCross-Departmental CoordinationImprovement Opportunities
About the role
Key responsibilities & impact- Conduct room/documentation audits to investigate complaints, determine the validity of findings, and evaluate improvement opportunities and risk
- Assist with the Interrater Reliability initiative
- Develop and evolve criteria used to evaluate clinical quality
- Support network providers with clinical issues and connect them with peer consultants as needed
- Coordinate with the CMO, SVP, Network, Director of Clinical & Quality, and/or Manager of Quality on special clinical projects
- Assist with clinical risk management
- Provide clinical support cross-departmentally
- Coordinate with Quality Management on room/documentation audits to guide practitioner action plans
- Assist with development of clinical policies and procedures
- Assist with provider performance monitoring and remediation
- Engage in quality improvement initiatives as needed
- Perform other related duties as assigned
Requirements
What you’ll need- Current license to practice independently without supervision (e.g. Professional Counselor, Licensed Mental Health Counselor, Social Worker, Marriage and Family Counselor, Psychologist) with diagnostic privileges
- 5+ years of clinical experience
- 2+ years experience in telehealth and QA
- Experience with high acuity clients preferred
- Demonstrated understanding of how AI is used in/impacts the clinical field preferred
- Experience level, skills, education, and applicable certifications considered for leveling
Benefits
Comp & perks- Comprehensive Medical, Dental and Vision plans coverage
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching
- Voluntary benefits
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount
- Competitive benefits
- Fun company-wide events
- Happy hours
- Wellness perks