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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Clinical Risk Management and Quality Improvement within telehealth settings, with a strong focus on developing and implementing effective Risk Management systems and training providers. Possesses advanced analytical skills to evaluate clinical quality and support mental healthcare initiatives.
Highest-signal resume keywords
Clinical Risk ManagementTelehealth ExperienceQuality Improvement InitiativesRisk Management SOPsMaster’s Degree in Counseling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Risk MonitoringPeer Proficiency AuditsRisk Management Systems DevelopmentClinical Quality EvaluationTraining and Onboarding Providers
Soft Skills
Passion for Quality Mental HealthcareFacilitation Skills
Tools & Technologies
AIProtoCallOn-CallPost MortemRMCC Documents
Certifications & Qualifications
Independently Licensed Mental Health Professional
Industry Keywords
Telemental HealthRisk Management PoliciesQuality Management AuditsSentinel EventsClinical Risk Management Learning Communities
About the role
Key responsibilities & impact- Conduct daily clinical risk monitoring
- Manage and supervise AI, ProtoCall, On-Call, Post Mortem, and RMCC documents and processes
- Facilitate Talkspace Psychological First Aid needs following sentinel events and as assigned
- Manage and oversee Risk Management SOPs, policies, and related tasks
- Develop improved Risk Management systems and approaches
- Provide Risk Management learning communities
- Assist with onboarding and training providers regarding clinical risk management
- Conduct peer proficiency audits to investigate complaints and evaluate improvement opportunities and risk
- Develop and evolve criteria used to evaluate clinical quality
- Support providers with clinical issues and connect them with peer consultants as needed
- Assist with clinical risk management
- Coordinate quality management audits to guide practitioner action plans
- Engage in quality improvement initiatives as needed
- Perform other related duties as assigned
Requirements
What you’ll need- Minimum education of Master’s degree in counseling or relative licensure-qualifying field
- 3+ years experience as an Independently Licensed Mental Health Professional
- 1+ year of experience in telemental health
- Risk Management and Clinical Quality Proficiency
- Direct Clinical Risk Management experience in telehealth specifically is preferred, not required
- Advanced analysis and interpretation preferred, not required
- Ability to attend meetings during typical Monday-Friday daytime hours, with Eastern Timezone preferred
- Passion for quality mental healthcare and clinical risk management
Benefits
Comp & perks- Comprehensive Medical, Dental and Vision plans coverage
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount
- Competitive benefits