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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in online community moderation and content review, ensuring adherence to safety protocols and the Code of Conduct. Exhibits strong written communication skills and sound judgment in handling sensitive situations within a remote environment.
Highest-signal resume keywords
Online Community ModerationContent ModerationStrong Written Communication SkillsAttention To DetailCrisis Resource Provision
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ModerationSafety ProtocolsCrisis ManagementIncident Reporting
Soft Skills
Sound JudgmentProfessionalismSelf-DirectedAttention To Detail
Tools & Technologies
Moderation Tools
Industry Keywords
Code Of ConductCommunity StandardsPeer SupportMental Health
About the role
Key responsibilities & impact- Review community content and user profiles using Wisdo’s moderation tools to identify potential safety concerns and Code of Conduct violations
- Take appropriate action on safety violations according to Wisdo’s established policies and procedures
- Ensure community posts, responses, and user profiles align with Wisdo’s Code of Conduct
- Model and promote supportive, respectful, and inclusive behavior within the community
- Identify and escalate safety concerns according to established safety escalation policies
- Provide appropriate crisis resources to members experiencing a crisis, following Wisdo’s safety protocols
- Maintain consistent safety standards across community spaces and document or report incidents as required
Requirements
What you’ll need- Experience in online community moderation, content moderation, customer support, or a related role
- Strong written communication skills and attention to detail
- Ability to recognize potentially unsafe content and follow established safety protocols
- Comfortable working in online mental health and peer support environments in a non-clinical capacity
- Sound judgment and ability to handle sensitive situations with care and professionalism
- Self-directed and comfortable working independently in a remote environment
- Must reside in the United States
- Must have reliable internet access and personal laptop or desktop computer
- Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST
Benefits
Comp & perks- Remote position
- Independent Contractor (1099) arrangement
- Estimated 24 hours per week
- Flexible/remote work environment
- Personal laptop or desktop computer and reliable internet access required for the role