Network Planning Analyst

Talkspace

. Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.

Posted 10/7/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $85,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced analytical capabilities in capacity planning and forecasting, utilizing tools like Microsoft Excel and Google Sheets to generate actionable insights and reports. Proficient in conducting gap analyses and developing what-if scenarios to inform business decisions and optimize resource allocation.

Highest-signal resume keywords

Capacity PlanningForecastingAdvanced ExcelAnalytical ModelingLooker

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Capacity PlanningForecastingGap AnalysisData ManipulationAnalytical ModelingOperational ReportingWhat-If ScenariosTrend AnalysisStaffing RequirementsDemand Analysis

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsPresentation SkillsTime Management

Tools & Technologies

Microsoft ExcelGoogle SheetsLookerTableauPower BIMode

Industry Keywords

Business AnalyticsOperations AnalyticsWorkforce PlanningData-Driven RecommendationsCross-Functional Collaboration

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Develop forecasts for new and existing volume, incorporating historical performance, business inputs, growth expectations, and emerging trends.
Identify and communicate trends that may impact future demand, capacity, or resource needs.
Generate staffing and capacity requirements by line of business, market, skill set, or other relevant business segment.
Compare forecasted and actual results to identify variances and continuously improve planning assumptions.
Conduct capacity-to-volume and gap analyses to identify excess capacity, constraints, and emerging needs.
Complete ad hoc capacity and skill-set reviews based on changing business needs and leadership requests.
Develop what-if scenarios to evaluate changes in volume, staffing, productivity, skill mix, or other business assumptions.
Identify areas where additional capacity or targeted skill growth may be needed and provide data-driven recommendations.
Generate and maintain recurring and ad hoc reports using Looker and Google Sheets.
Build analytical models and reporting tools to improve visibility into volume, capacity, staffing requirements, and operational performance.
Monitor real-time queue performance, identify service or capacity risks, and recommend or coordinate remediation actions.
Investigate performance trends and variances to identify underlying drivers, risks, and opportunities.
Continuously improve reporting processes, data visibility, and analytical tools.
Translate complex analysis into clear, actionable insights and recommendations for business leaders.
Partner with Operations and cross-functional stakeholders to understand business needs and translate them into analytical solutions.

Requirements

What you’ll need

3-5 years of experience in capacity planning, workforce planning, business analytics, operations analytics, or a related analytical role.
Advanced proficiency in Microsoft Excel and/or Google Sheets, including complex formulas, pivot tables, lookups, data manipulation, and analytical modeling.
Demonstrated experience with forecasting, capacity planning, staffing requirements, or demand analysis.
Experience conducting gap analysis and developing scenarios or what-if models.
Strong experience generating operational reports and translating data into actionable insights.
Strong analytical and problem-solving skills with the ability to independently investigate trends and business questions.
Experience creating presentations and communicating analytical findings to business and leadership audiences.
Strong written and verbal communication skills.
Ability to manage both recurring deliverables and ad hoc analytical requests in a fast-paced environment.
Experience with Looker, including working with Explores, dashboards, and reporting (bonus).
Experience supporting multiple lines of business, markets, regions, or specialized skill sets (bonus).
Experience with Tableau, Power BI, Mode, or similar business intelligence tools (bonus).
Experience developing scalable or automated reporting solutions (bonus).

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
Flexible PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!