Senior Training Specialist

Talkspace

. Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.

Posted 10/26/2026full-timeRemote • New York • United StatesSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in instructional design and training program development, focusing on adult learning principles and effective evaluation methods. Proficient in utilizing eLearning authoring tools and Learning Management Systems to create engaging learning experiences.

Highest-signal resume keywords

Instructional DesignELearning DevelopmentTraining FacilitationLearning Management SystemsData-Driven Evaluation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignELearning DevelopmentTraining Program DevelopmentCurriculum ReviewAssessment CreationSkill Gap AnalysisProject ManagementPerformance EvaluationAdult Learning PrinciplesTraining Documentation

Soft Skills

Strong CommunicationOrganizational SkillsFacilitation SkillsCollaborationProblem-Solving

Tools & Technologies

Articulate RiseArticulate StorylineAdobe CaptivateLearning Management SystemsELearning Authoring Tools

Industry Keywords

HealthcareBehavioral HealthCustomer SupportContact CenterLearning & Development

About the role

Key responsibilities & impact

Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling.
Create self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities.
Apply adult learning principles and instructional design best practices.
Review and refresh curriculum based on learner feedback, performance data, process changes, and business needs.
Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences.
Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and internal systems.
Coordinate training schedules and communicate requirements and expectations to learners, Supervisors, and stakeholders.
Maintain training documentation and provide completion and learner performance information.
Evaluate training effectiveness using assessments, learner feedback, operational data, and performance indicators.
Identify knowledge and skill gaps, recommend learning interventions, and improve training programs.
Maintain skill assessments and skill matrices.
Track and communicate training initiatives, outcomes, and improvement opportunities to leadership and stakeholders.
Partner with Client Support and Provider Support leadership to identify learning opportunities and address knowledge and performance needs.
Collaborate with SMEs and cross-functional partners to translate complex processes, workflows, systems, and business requirements into learning experiences.
Support organizational, process, and system changes and contribute to training standards and broader learning initiatives.
Perform other related duties as assigned.

Requirements

What you’ll need

Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
3–5+ years of experience in instructional design, training, learning and development, or a related field.
Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training.
Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems.
Strong facilitation, communication, project management, and organizational skills.
Ability to translate complex processes and information into clear, engaging learning experiences.
Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement.
Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision plans
Pre-tax benefits: HSA/ FSA
401k Retirement Savings Program with matching up to 4%
Voluntary benefits including disability, basic life or pet insurance, etc.
Monthly Wellness Stipend to promote mental and physical self-care
PTO and Remote First Environment
Regular team events, including Wellness Workshops and Team Building Events
Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!