ITM Agent – Virtual Teller

Tampa Bay Federal Credit Union

. Provide professional customer support assistance to members and potential members via interactive teller services .

Posted 11/7/2026part-timeTampa • Florida • United StatesJunior💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing professional customer support and delivering exceptional service while maintaining confidentiality and compliance with regulations. Proficient in performing interactive teller transactions and fostering strong member relationships to achieve financial goals.

Highest-signal resume keywords

Customer Support ExperienceInteractive Teller TransactionsBilingual (English/Spanish)High School Education or GEDMember Relationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Interactive Teller OperationsTransaction ProcessingAccount MaintenancePayments and WithdrawalsDeposits and Transfers

Soft Skills

Exceptional Customer ServiceIndependent JudgmentProblem SolvingCommunication Skills

Industry Keywords

Credit UnionSales and Service EnvironmentConfidentialityPrivacy ComplianceLoss Prevention

About the role

Key responsibilities & impact

Provide professional customer support assistance to members and potential members via interactive teller services
Support a Sales and Service environment in conjunction with the Credit Union’s values and goals
Offer solutions and referrals to provide value and help achieve members’ financial goals
Perform interactive teller transactions including payments, withdrawals, deposits, transfers, account inquiries, and account maintenance
Refer products and services to members in a helpful, professional manner to deepen member relationships
Apply knowledge of computer and ITM operations when processing transactions online and offline with speed and accuracy
Ensure member and customer satisfaction
Deliver exceptional customer service and develop quality member relationships
Exercise some independent judgment
Maintain confidentiality and privacy of member data and comply with procedures, policies, regulations, and loss prevention requirements

Requirements

What you’ll need

Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
Bilingual (English/Spanish) preferred
High School education or GED required
Ability to work Monday, Wednesday, Friday (9am - 6pm) and Saturday (9am - 1pm)