Tampa Bay Federal Credit Union

Agent

• Provide professional customer support assistance to members and potential members via interactive teller services in a call center environment
• Support a Sales and Service environment in conjunction with the Credit Union's values and goals
• Offer solutions and referrals to provide value and deepen member relationships
• Perform interactive teller transactions, including payments, withdrawals, deposits, transfers, account inquiries, and account maintenance
• Process transactions on and offline with speed, accuracy, and attention to detail
• Ensure member and customer satisfaction by meeting or exceeding expectations
• Deliver exceptional customer service and develop quality member relationships
• Maintain confidentiality and privacy of member data according to compliance standards
• Follow compliance procedures, policies, regulations, and loss prevention requirements
• Exercise some independent judgment

Explore ITM Agent – Virtual Teller at Tampa Bay Federal Credit Union. Review requirements and application details.

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ITM Agent – Virtual Teller