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ITM Agent – Virtual Teller
Tampa Bay Federal Credit Union. Provide professional customer support assistance to members and potential members via interactive teller services in a call center environment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing professional customer support and maintaining member confidentiality while adhering to compliance standards. Capable of executing transactions accurately and efficiently in a fast-paced call center environment.
Highest-signal resume keywords
Customer SupportTransaction ProcessingCompliance AdherenceBilingual (English/Spanish)Member Relationship Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Interactive Teller TransactionsPayments ProcessingWithdrawals ProcessingDeposits ProcessingAccount MaintenanceAttention to DetailSpeed in Transaction Processing
Soft Skills
Exceptional Customer ServiceIndependent JudgmentProblem Solving
Certifications & Qualifications
High School Education or GED
Industry Keywords
Call Center EnvironmentSales and ServiceConfidentialityPrivacy StandardsLoss Prevention
About the role
Key responsibilities & impact- Provide professional customer support assistance to members and potential members via interactive teller services in a call center environment
- Support a Sales and Service environment in conjunction with the Credit Union's values and goals
- Offer solutions and referrals to provide value and deepen member relationships
- Perform interactive teller transactions, including payments, withdrawals, deposits, transfers, account inquiries, and account maintenance
- Process transactions on and offline with speed, accuracy, and attention to detail
- Ensure member and customer satisfaction by meeting or exceeding expectations
- Deliver exceptional customer service and develop quality member relationships
- Maintain confidentiality and privacy of member data according to compliance standards
- Follow compliance procedures, policies, regulations, and loss prevention requirements
- Exercise some independent judgment
Requirements
What you’ll need- Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
- High School education or GED required
- Bilingual (English/Spanish) preferred
- Availability Monday through Friday (9am - 6pm) with rotating Saturdays (9am - 1pm)
Benefits
Comp & perks- Great Benefits Package!!