Clinical Support Specialist

Tandem Diabetes Care

. Provide product education, training, and support primarily through telephone or video conference platforms .

Posted 9/29/2026full-timeRemote • United StatesMid-LevelSenior💰 $74,000 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diabetes self-management, including insulin pump therapy and continuous glucose monitoring, while providing effective education and support to healthcare professionals and customers. Proficient in utilizing video conferencing tools for training and communication, ensuring compliance with HIPAA and regulatory standards.

Highest-signal resume keywords

Certified Diabetes Care And Education Specialist (CDCES)Diabetes Self-Management SkillsInsulin Pump ExperienceMicrosoft Office Suite ProficiencyBilingual English/Spanish

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Diabetes EducationInsulin Pump Therapy ManagementContinuous Glucose MonitoringElectronic Documentation SystemsCarbohydrate Counting InstructionMedication ManagementChronic Complications KnowledgeEmergency Management SkillsClinical EducationCustomer Technical Support

Soft Skills

Excellent Communication SkillsAbility To Relate EffectivelyCoaching SkillsCalm Under PressureIndependence

Tools & Technologies

CRM SoftwareTeamsZoomMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Certified Diabetes Care And Education Specialist (CDCES)Registered Nurse (RN)Registered Dietitian (RD)Registered Pharmacist (RPh)

Industry Keywords

HIPAA ComplianceDiabetes Standards Of CareHealth Fair ParticipationClinical SupportCustomer Advocacy

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Provide product education, training, and support primarily through telephone or video conference platforms
Provide escalated technical and/or clinical support and education to current customers and healthcare professionals
Respond within one business day to inbound calls or emails transferred from Customer Technical Support
Conduct scheduled video remote pump trainings
Respond to customer concerns using approved communication guidelines, product labeling, and diabetes standards of care
Use video capabilities such as Teams or Zoom to assess and resolve customer issues and training needs
Deliver timely resolution, education, and training using approved materials and clinical guidelines
Conduct virtual educational classes on general diabetes education, Tandem products, and advanced insulin pump therapy management
Document customer contacts accurately in CRM systems and/or for the Customer Technical Support team
Communicate with field clinical or sales teams when additional field action is required
Identify potential health and safety issues and follow internal notification procedures
Act as a customer advocate representing customer needs
Participate in education, certification, and promotion for healthcare professionals and external trainers as directed
Conduct educational classes supporting diabetes technology and pump therapy education for prospective and existing customers
Provide product and service information through health fairs, conventions, or promotions
Complete the required training plan before assuming job responsibilities
Ensure compliance with company policies, HIPAA, and regulatory, legal, and safety requirements
Perform other assigned duties and schedules

Requirements

What you’ll need

Excellent communication skills
Proficiency in diabetes self-management skills, including insulin pumps, infusion sets, continuous glucose monitoring equipment, carbohydrate counting instruction, medication management, chronic complications, and emergency management
Ability to relate effectively with customers and health care professionals
Ability to coach customers one-on-one to answer questions and resolve product-related issues
Ability to communicate with customers to resolve issues according to company protocols and requirements
Skilled at presenting educational material through telephone and video conferencing
Ability to react to changing situations in a timely, calm, and confident manner
Ability to work in a fast-paced, changing market
Highly proficient in Microsoft Office Suite (Word, Excel, and Outlook) and internet; CRM software familiarity preferred
Knowledge of HIPAA desired
Ability to work independently
Bilingual English/Spanish desired
RN, RD, RPh, or equivalent combination of education and applicable job experience
Maintenance of registration and licensure through clinical education
Must be Certified Diabetes Care and Education Specialist (CDCES) or CDCES-eligible
Continuing education on technical use of insulin pump therapy and related special considerations
5 years of clinical diabetes experience conducting diabetes education programs for customers, physicians, and health care professionals
2 years of hands-on clinical experience with insulin pumps, infusion sets, and continuous glucose monitoring systems
2 years of experience using electronic documentation systems
Applicants must be authorized to work for any employer in the U.S.
Successful completion of pre-employment drug test and background check

Benefits

Comp & perks

Equipment for the role will be provided
Medical, dental, and vision benefits available the first day
Health savings accounts
Flexible spending accounts
11 paid holidays per year
Minimum of 20 days of paid time off, with accrual starting on day 1
401(k) plan with company match
Employee Stock Purchase plan
Incentive compensation
Equity
Robust benefits package