Tandem Diabetes Care

Revenue Operations

• Lead the company’s revenue reporting, forecasting, and analysis to support strategic top-line performance decisions
• Partner with Commercial, Commercial Operations, Market Access, Marketing, and Accounting
• Generate reporting and analytics supporting commercial execution
• Communicate revenue findings across all organizational levels
• Own monthly, quarterly, and annual revenue reporting processes
• Develop and maintain executive revenue dashboards, KPI scorecards, and performance reporting packages
• Analyze revenue trends, pricing performance, volume drivers, channel performance, and market dynamics
• Report actual results against forecast, budget, and prior-year performance
• Identify business drivers, risks, opportunities, and revenue variances
• Lead quarterly revenue updates, annual budgets, and long-range planning
• Develop and maintain forecasting methodologies and financial models
• Evaluate demand, pricing, conversion-rate, market-growth, and commercial-initiative assumptions
• Partner with stakeholders to refine forecasts and improve prediction accuracy
• Serve as a strategic finance partner to Commercial, Sales, Marketing, and Market Access
• Provide financial insights and recommendations for business decisions and growth initiatives
• Support pricing strategies, contract opportunities, and revenue optimization initiatives
• Present analyses and recommendations to leadership teams

Senior Manager, Revenue FP&A

Customer Support

• Provide product education, training, and support primarily through telephone or video conference platforms
• Provide escalated technical and/or clinical support and education to current customers and healthcare professionals
• Respond within one business day to inbound calls or emails transferred from Customer Technical Support
• Conduct scheduled video remote pump trainings
• Respond to customer concerns using approved communication guidelines, product labeling, and diabetes standards of care
• Use video capabilities such as Teams or Zoom to assess and resolve customer issues and training needs
• Deliver timely resolution, education, and training using approved materials and clinical guidelines
• Conduct virtual educational classes on general diabetes education, Tandem products, and advanced insulin pump therapy management
• Document customer contacts accurately in CRM systems and/or for the Customer Technical Support team
• Communicate with field clinical or sales teams when additional field action is required
• Identify potential health and safety issues and follow internal notification procedures
• Act as a customer advocate representing customer needs
• Participate in education, certification, and promotion for healthcare professionals and external trainers as directed
• Conduct educational classes supporting diabetes technology and pump therapy education for prospective and existing customers
• Provide product and service information through health fairs, conventions, or promotions
• Complete the required training plan before assuming job responsibilities
• Ensure compliance with company policies, HIPAA, and regulatory, legal, and safety requirements
• Perform other assigned duties and schedules

Clinical Support Specialist

Sales

• Provide clinical services and promote and sell Tandem Diabetes products within an assigned territory
• Partner with the Territory Manager to plan and achieve sales goals through clinical acceptance of Tandem products
• Identify potential customers and develop business relationships that facilitate product and clinical-services sales
• Provide clinical and sales support and product education to trainers, physicians, staff, and patients
• Develop strategies with the Territory Manager to address clinical concerns and retain existing relationships
• Identify sales leads and determine whether prospecting criteria are satisfied
• Promote Tandem’s market position and differentiate its products and clinical services
• Educate prospects and customers on healthcare trends, web-based solutions, Tandem products, services, outcomes, and population health management
• Complete product training, documentation, and communications with healthcare professionals
• Maintain professional relationships with healthcare professionals
• Conduct initial and ongoing recertification of Tandem Pump Trainers
• Collaborate with Customer Technical Support Specialists and Clinical Support Specialists on post-sale product issues and patient education needs
• Maintain CRM records for business dealings within the assigned territory
• Establish and maintain a territory call cycle
• Ensure compliance with company policies, Privacy/HIPAA, and regulatory, legal, and safety requirements
• Report sales and business-process responsibilities to the Regional Sales Manager and partner with the Regional Clinical Manager on clinical responsibilities and compliance

Clinical Diabetes Sales Specialist

Account Manager

• Manage strategic relationships in Durable Medical Equipment and Pharmacy Distribution channels, including PBMs, specialty and retail pharmacy networks, health plans, and access stakeholders
• Lead contract negotiations, manage access strategies, and drive execution focused on pharmacy benefit access, pull-through, and data-driven performance
• Collaborate cross-functionally with value-based selling and field sales teams to expand patient access and business growth
• Lead contract negotiation and execution with PBMs, health plans, Medicaid plans, Medicare Advantage MCOs, and large employers
• Develop tailored value propositions using financial modeling, claims analytics, medical information, and health economic data
• Secure pharmacy formulary coverage, distribution agreements, and reimbursement pathways
• Maintain DME relationships and contracts
• Partner with legal, pricing, and finance teams to structure pharmacy agreements
• Drive execution of pharmacy access strategies with field sales, inside sales, marketing, and market access teams
• Translate formulary placement into field-sales tools and messaging
• Develop and execute training, playbooks, and co-branded resources
• Serve as lead point of contact for assigned accounts and resolve operational issues
• Build and maintain senior-level relationships with payer organizations and influence formulary and utilization management policy
• Represent the organization in business reviews, renegotiation cycles, and quarterly performance meetings
• Collaborate with patient services, reimbursement, and distribution teams to optimize pharmacy fulfillment
• Monitor market trends, competitor access, and policy shifts
• Inform market access strategy with payer mix, pharmacy benefit adoption, step-edits, and tiering insights
• Provide strategic input into brand planning and pricing
• Support hybrid medical and pharmacy access models
• Collaborate with Trade & Distribution, Reimbursement, Patient Support, Legal, Marketing, and Medical Affairs
• Partner with sales leadership to coordinate pull-through across geographies
• Serve as subject matter expert in internal working groups and field-facing strategy sessions

National Account Manager – Medicaid, Medicare

DevOps Engineer

• Lead day-to-day production support, including intake, triage, prioritization, escalation, queue health, and change execution
• Establish consistent support practices across a distributed team, including shift handoffs, ticket quality standards, and ownership of open issues
• Lead incident management end-to-end, including incident command, stakeholder communication, and blameless postmortems with corrective actions tracked to closure
• Coordinate production security incident response with Security teams
• Own on-call strategy, rotation design, escalation paths, alert tuning, and tooling such as PagerDuty and New Relic
• Serve as a senior escalation tier for high-severity incidents
• Build runbooks for common failure modes and first-line resolution
• Define and own SLIs and SLOs for critical services
• Reduce MTTD and MTTR through instrumentation, alerting, diagnostics, and automation
• Convert recurring support burden into permanent fixes, automation, or documentation
• Maintain technology currency and lifecycle management for cloud services, Kubernetes clusters, operating systems, runtimes, and infrastructure components
• Own business continuity and disaster recovery readiness, including backup and recovery strategies, recovery testing, failover capabilities, recovery runbooks, and RTO/RPO objectives
• Lead infrastructure automation with Terraform
• Eliminate toil through automation
• Add reliability guardrails to CI/CD pipelines, including automated rollback, change-risk checks, and progressive delivery
• Maintain production systems in accordance with regulatory and compliance requirements
• Maintain business continuity and disaster recovery documentation and audit evidence
• Partner with Security, Quality, and Compliance teams on audits, compliance, and remediation
• Grow SRE and DevOps engineers through pairing, design and code review, and incident debriefs
• Foster open communication among junior and contract engineers
• Communicate documentation-first across distributed, multi-time-zone teams
• Partner with software engineering, QA, and architecture to embed reliability into the development lifecycle
• Inform capacity planning and scaling strategy with the Test team
• Introduce proactive resilience testing such as game days
• Align business continuity and disaster recovery capabilities with application requirements
• Support cloud cost optimization through rightsizing, reserved capacity, and observability spend governance
• Ensure work complies with company policies and applicable Privacy/HIPAA, regulatory, legal, and safety requirements

Principal Site Reliability Engineer

Director

• Lead the Employee Benefits function for the organization
• Serve as the subject matter expert on benefits across the US, Canada, and regions in EMEA
• Partner with HR and Finance leadership on benefits strategy and budget
• Drive benefits processes and efficiencies with the HR leadership team
• Educate, advise, and influence management and employees on benefits initiatives
• Ensure compliance with federal, state, and global benefits laws
• Provide strategic leadership for the design, development, implementation, administration, and communication of benefits, wellness, and leave programs
• Evaluate, select, and manage vendors, brokers, and carriers
• Monitor service levels, costs, utilization, and other metrics
• Assess market trends and refine the company’s benefits strategy
• Develop communication and education strategies for benefits, PTO, financial savings, and leave programs
• Ensure compliance with ERISA, FMLA, COBRA, HIPAA, ACA, Form 5500 filings, nondiscrimination testing, and audits
• Review, update, and implement organizational policies for US and global regulatory compliance
• Oversee leave management administration and employee support
• Partner with HR Business Partners on complex or escalated leave situations
• Partner with internal SOX and IT teams to ensure SOX compliance
• Ensure compliance with privacy/HIPAA and other legal and regulatory requirements
• Perform other duties as assigned

Senior Manager, Revenue FP&A

Clinical Support Specialist

Clinical Diabetes Sales Specialist

National Account Manager – Medicaid, Medicare

Principal Site Reliability Engineer

Director, Benefits