Inside Sales Lead

Tandem Diabetes Care

. Own and optimise the customer journey for prospective and existing Tandem customers across the UK and Ireland .

Posted 11/5/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer journeys and optimizing retention strategies for diabetes patients, with a strong focus on collaboration across marketing, sales, and clinical teams. Proven ability to develop programs that enhance customer experience and drive growth in the healthcare sector.

Highest-signal resume keywords

Customer Journey OptimizationDiabetes Patient Pathway KnowledgeProgram Development ExperienceLeadership ExperienceHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Commercial MindsetPatient Focus

Industry Keywords

DiabetesMedical DevicesHealthcareLife SciencesInsulin Pump Therapy

About the role

Key responsibilities & impact

Own and optimise the customer journey for prospective and existing Tandem customers across the UK and Ireland
Manage inbound enquiries and convert leads into Tandem customers
Build and deliver renewal, retention, and upgrade programmes for existing customers
Proactively engage customers through phone, email, SMS, and digital channels
Support customers transitioning to Tandem therapy and guide them through their journey
Partner with field teams to identify and progress upgrade opportunities
Capture customer insights and help improve the overall customer experience
Establish processes, reporting, and best practices for the UKI inside sales function
Help shape the future growth of the team as the function expands
Work closely with Marketing, Territory Managers, Clinical Specialists, and Customer Support teams to drive engagement, retention, and growth

Requirements

What you’ll need

Commercially minded and patient-focused
Experience in diabetes, medical devices, healthcare, or life sciences (stand-out qualification)
Knowledge of insulin pump therapy or the diabetes patient pathway (stand-out qualification)
Experience building new programmes, processes, or commercial initiatives (stand-out qualification)
Leadership or mentoring experience (stand-out qualification)
Genuine interest in improving outcomes for people living with diabetes (stand-out qualification)

Benefits

Comp & perks

Equal opportunity employer
Inclusive organization
Support for employee well-being
Workplace celebrating achievements
Growth-oriented workplace
Spirit of fun and camaraderie