Principal Site Reliability Engineer

Tandem Diabetes Care

. Lead day-to-day production support, including intake, triage, prioritization, escalation, queue health, and change execution .

Posted 9/18/2026full-timeRemote • United StatesLead💰 $165,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Site Reliability Engineering and incident management, with a strong focus on automation, cloud services, and compliance. Proven ability to lead production support teams, optimize operational processes, and ensure system reliability through effective communication and collaboration.

Highest-signal resume keywords

Site Reliability Engineering PrinciplesIncident Management LeadershipTerraform Infrastructure as CodeCloud Platform Expertise (AWS/Azure/GCP)CI/CD Pipeline Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident CommandSLIs/SLOs DefinitionDisaster Recovery DesignAutomation and ToolingProduction SupportCloud Security PracticesScripting (Python/Go/Bash)Observability Tooling (Prometheus/Grafana)Kubernetes ManagementChange Execution

Soft Skills

Team LeadershipEffective CommunicationMentoring EngineersCollaboration Across TeamsProblem-Solving

Tools & Technologies

PagerDutyNew RelicGitHub ActionsOctopus DeployAzure DevOpsDockerCloudWatchELK/OpenSearchTerraformKubernetes

Certifications & Qualifications

AWS Professional CertificationAzure Professional CertificationGCP Professional Certification

Industry Keywords

FDA Regulated IndustriesISO ComplianceAgile MethodologiesPrivacy/HIPAA ComplianceCloud Cost Optimization

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformGrafanaKubernetesPrometheusPythonTerraformGo

About the role

Key responsibilities & impact

Lead day-to-day production support, including intake, triage, prioritization, escalation, queue health, and change execution
Establish consistent support practices across a distributed team, including shift handoffs, ticket quality standards, and ownership of open issues
Lead incident management end-to-end, including incident command, stakeholder communication, and blameless postmortems with corrective actions tracked to closure
Coordinate production security incident response with Security teams
Own on-call strategy, rotation design, escalation paths, alert tuning, and tooling such as PagerDuty and New Relic
Serve as a senior escalation tier for high-severity incidents
Build runbooks for common failure modes and first-line resolution
Define and own SLIs and SLOs for critical services
Reduce MTTD and MTTR through instrumentation, alerting, diagnostics, and automation
Convert recurring support burden into permanent fixes, automation, or documentation
Maintain technology currency and lifecycle management for cloud services, Kubernetes clusters, operating systems, runtimes, and infrastructure components
Own business continuity and disaster recovery readiness, including backup and recovery strategies, recovery testing, failover capabilities, recovery runbooks, and RTO/RPO objectives
Lead infrastructure automation with Terraform
Eliminate toil through automation
Add reliability guardrails to CI/CD pipelines, including automated rollback, change-risk checks, and progressive delivery
Maintain production systems in accordance with regulatory and compliance requirements
Maintain business continuity and disaster recovery documentation and audit evidence
Partner with Security, Quality, and Compliance teams on audits, compliance, and remediation
Grow SRE and DevOps engineers through pairing, design and code review, and incident debriefs
Foster open communication among junior and contract engineers
Communicate documentation-first across distributed, multi-time-zone teams
Partner with software engineering, QA, and architecture to embed reliability into the development lifecycle
Inform capacity planning and scaling strategy with the Test team
Introduce proactive resilience testing such as game days
Align business continuity and disaster recovery capabilities with application requirements
Support cloud cost optimization through rightsizing, reserved capacity, and observability spend governance
Ensure work complies with company policies and applicable Privacy/HIPAA, regulatory, legal, and safety requirements

Requirements

What you’ll need

Demonstrated experience leading production support and incident management for production systems, including incident command during high-severity events
Strong grounding in SRE principles, including SLIs/SLOs, blameless postmortems, toil reduction, and reliability engineering
Demonstrated experience owning on-call strategy, including rotation design, alert tuning, and escalation
Expertise with Terraform or comparable IaC at scale, including module design, state management, and policy-as-code guardrails
Hands-on experience building CI/CD pipelines with reliability guardrails using GitHub Actions, Octopus Deploy, or Azure DevOps
Deep experience with at least one major cloud platform: AWS, Azure, or GCP
Experience with Docker and Kubernetes
Working knowledge of observability tooling such as Prometheus, Grafana, Datadog, CloudWatch, and ELK/OpenSearch
Experience designing and testing disaster recovery, including backup/restore, failover, and RTO/RPO validation
Working knowledge of cloud security and compliance practices, including IAM, network segmentation, encryption, vulnerability and patch management, and cloud cost optimization
Proficiency in at least one scripting or programming language such as Python, Go, or Bash
Experience in FDA and ISO regulated industries and agile methodologies preferred
B.S. in Computer Science or equivalent combination of education and applicable job experience, including technical school training and certifications in networks, servers, and cloud infrastructure; demonstrated production experience weighs more heavily than degree
Relevant cloud certifications such as AWS/Azure/GCP Professional or Architect level preferred
10+ years in Site Reliability Engineering, DevOps, or infrastructure engineering
2+ years mentoring or technically leading other engineers, including remote, offshore, or contracted partner engineers
Must be within the United States
Successful completion of pre-employment drug test and background check
Compliance with applicable company, Privacy/HIPAA, regulatory, legal, and safety requirements

Benefits

Comp & perks

Medical, dental, and vision benefits available the first day
Health savings accounts
Flexible savings accounts
11 paid holidays per year
Minimum of 20 days of paid time off, with accrual starting on day 1
401(k) plan with company match
Employee Stock Purchase plan
Equipment provided
Virtual training
Bonus and competitive compensation package
Joy-focused workplace supporting well-being, achievement, growth, fun, and camaraderie