Support Engineer – AI-Driven

Tangible

. Respond to client emails in clear, professional English using AI assistance with human review .

Posted 10/14/2026contractRemote • ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client communication skills in English, with the ability to analyze and resolve technical issues using Jira Service Management and AI tools. Familiarity with SaaS platforms and a background in fintech or finance enhances the capability to bridge client needs with engineering solutions.

Highest-signal resume keywords

Jira Service ManagementJira SoftwareClient CommunicationSaaS Technical SupportLogical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ValidationConfiguration ChecksIssue AnalysisBug DetectionChange Request Management

Soft Skills

Professional CommunicationProblem Solving

Tools & Technologies

AI ToolsSaaS Platforms

Industry Keywords

FintechFinanceTransaction WorkflowsClient-Facing Technical Roles

About the role

Key responsibilities & impact

Respond to client emails in clear, professional English using AI assistance with human review
Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
Develop contextual awareness of platform workflows, data flows, and business logic
Determine whether issues are user errors, configuration issues, data problems, or system defects
Execute basic corrective actions, including data validation, configuration checks, and structured guidance
Escalate structured, well-documented tickets to the development team when required
Raise change requests based on recurring client feedback
Detect potential bugs, inconsistencies, and edge cases from client reports
Use AI tools to improve communication clarity, documentation quality, and issue analysis
Act as the bridge between clients and the engineering team

Requirements

What you’ll need

Excellent written English and comfort handling professional client communication
Comfortable working in the US timezone
Strong logical thinking and ability to understand complex workflows
Experience using Jira Service Management and Jira Software
Ability to distinguish between bugs, feature gaps, and configuration errors
Familiarity with SaaS platforms and structured support processes
Comfortable using AI tools to improve productivity and clarity
Background in fintech, finance, or transaction/deal workflows is a big plus
Experience in SaaS technical support or client-facing technical roles is a big plus

Benefits

Comp & perks

Fixed-term contract
Fully remote work in Argentina
AI-assisted communication and workflow tools