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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success and Account Management within a SaaS business model, focusing on building strategic relationships and driving business value through effective project management and customer engagement. Proficient in utilizing Tanium solutions to enhance customer outcomes and ROI.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementProject ManagementTanium Certified OperatorTanium Certified Administrator
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementValue Plan DevelopmentSalesforce UpdatesGainsight UpdatesEndpoint Technology Knowledge
Soft Skills
Strong CommunicationIntuitive ListeningHighly OrganizedSelf-StarterComfortable Working in Ambiguity
Certifications & Qualifications
Tanium Certified OperatorTanium Certified Administrator
Industry Keywords
SaaS Business ModelCustomer RetentionBusiness ExpansionExecutive Business ReviewsCustomer Success Practice Development
About the role
Key responsibilities & impact- Ensure successful customer business outcomes that drive retention and expansion for Tanium
- Collaborate with Sales, Solution Engineers, Domain Architects, and wider account teams
- Understand customer complexity and segmentation and create paths to Tanium platform adoption and expansion
- Develop and maintain customer relationships aligned to business needs
- Identify opportunities to integrate Tanium into customer processes and controls to increase ROI and expand solution areas
- Manage adoption and value activities against agreed customer plans, including Value Plans, action and risk tracking, and Salesforce/Gainsight updates
- Support Executive Business Reviews
- Contribute to Customer Success practice development and continuous improvement
- Maintain strong understanding of Tanium solutions and their customer value
Requirements
What you’ll need- BA/BS or equivalent experience preferred
- 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
- Demonstrated consulting and project management skills
- Experience building strategic relationships that drive business value for customers
- Working knowledge of endpoint technology and major business outcomes for a CIO
- Tanium Certified Operator nice to have
- Tanium Certified Administrator nice to have
- Highly organized self-starter comfortable working in ambiguity
- Strong communicator and intuitive listener
- Travel ranging from 5–15% within regional territory
- Onsite/customer-located work as deemed necessary by the customer and/or account team
Benefits
Comp & perks- Equity awards
- Medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
- 5 days of volunteer time off (VTO)