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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Systems Management, with a focus on governance processes, operational help desk procedures, and integration systems. Proven ability to lead teams, collaborate with stakeholders, and enhance technology strategies.
Highest-signal resume keywords
IT Systems ManagementOperational Help Desk ProceduresIntegration SystemsGovernance ProcessesTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems ArchitectureBusiness IntelligenceData Warehouse TechnologiesKanban MethodologiesIntegration Systems
Soft Skills
Verbal CommunicationWritten CommunicationStakeholder EngagementConsensus Building
Tools & Technologies
ServiceNowWorkado
Industry Keywords
Corporate SystemsTechnology ControlsDevelopment ProcessesPerformance Assessment
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Develop and execute a vision for Corporate Systems technologies and supporting processes
- Manage leads, engineers, and analysts responsible for Corporate Systems evolution and maintenance and the Tanium help desk
- Collaborate with stakeholders across the company to align and prioritize business needs within a consolidated strategy
- Consult on designs and implications for new systems, integrations, and changes to existing technologies
- Refine development, break-fix, and implementation work using Kanban methodologies
- Define, mature, and enforce governance processes and technology controls
- Monitor, measure, and report on the health and effectiveness of Corporate Systems technologies and processes
- Chair steering committees focused on applications such as ServiceNow and integration platform needs
- Maintain relationships with executive leadership to enhance strategy alignment and awareness of capabilities
Requirements
What you’ll need- 5+ years of experience with IT Systems Management
- 5+ years of hands-on experience implementing and improving operational help desk procedures and metrics, compliance, and governance tactics
- Leadership experience running a team of engineers and analysts, assessing performance, and cultivating talent
- Demonstrated understanding of high-level integration and systems architecture
- Strong knowledge of integration systems, including Workado
- Working knowledge of Kanban principles is a plus
- Strong knowledge of Business Intelligence and Data Warehouse technologies is a plus
- Phenomenal verbal and written communication skills
- Ability to connect with stakeholders and drive consensus
Benefits
Comp & perks- Equity awards
- Medical, dental, and vision plans
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident, and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Other well-being benefits
- 5 days of volunteer time off (VTO)