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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical sales and customer engagement within the public sector, focusing on endpoint security and IT operations management. Proven ability to translate complex business challenges into effective technical solutions while ensuring compliance with regulatory standards.
Highest-signal resume keywords
Endpoint SecurityIT Operations ManagementPublic Sector ProcurementTechnical Sales ExpertiseRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SellingCustomer SupportSoftware Pre-SalesRFP/RFI ProcessesScripting LanguagesCJIS KnowledgeIRS Pub 1075 KnowledgeHIPAA KnowledgeFERPA KnowledgeCIS Controls Knowledge
Soft Skills
Excellent Communication SkillsCritical ThinkingTeam-OrientedPresentation SkillsRelationship Building
Industry Keywords
State Local GovernmentHigher EducationPublic SectorSales EnablementCustomer Experience
About the role
Key responsibilities & impact- Work directly with the SLED sales team from initial discovery to deal close to shorten sales cycles and improve closing rates
- Oversee and participate in discovery meetings with SLED customers
- Provide platform demos and highly technical Proof of Value engagements for existing customers and new sales opportunities
- Translate public sector business and mission challenges into technical solutions within operating, budgetary, and regulatory constraints
- Serve as a technical expert throughout SLED sales engagements
- Align pre-sales and Proof of Value activities with strategic account goals and modernization roadmaps
- Partner with field engineering teams to ensure technical effectiveness and consistent customer experience
- Address customer needs through verbal, written, and presentation skills, including RFP/RFI responses and public-sector events
- Build and maintain relationships with SLED customers, peers, and channel/reseller partners
- Participate and speak at regional and national SLED marketing events and conferences
- Deliver customer-facing sales and channel enablement, including partner and reseller training
- Collaborate with Sales, Marketing, Product, and Customer Success organizations
- Travel 40–60% to meet SLED customers and prospects in person, including state capitals, agency and campus locations, and industry events
Requirements
What you’ll need- 6+ years of operational and/or selling experience in endpoint operations or security
- 4+ years of experience in customer-facing or customer support positions
- Significant software pre-sales or related value-based technical selling expertise in very large enterprise or public sector environments
- Proven success supporting the State, Local Government, and/or Higher Education sector
- Experience presenting at multiple levels, from C-Suite and executive leadership to solution users and front-line practitioners
- Familiarity with public sector procurement motions, including state contracts, GSA/cooperative purchasing vehicles, and RFP/RFI processes
- Working knowledge of CJIS, IRS Pub 1075, HIPAA, FERPA, StateRAMP, and CIS Controls; FedRAMP familiarity is a plus
- Broad knowledge of IT security, operations, compliance, and related products
- Deep knowledge with hands-on experience in Endpoint Security, IT Operations Management, and/or Regulatory Compliance
- Broad knowledge of scripting languages is a plus
- Demonstrated critical thinking skills
- Excellent written and verbal communication skills
- Naturally team-oriented with a mission-first attitude
- BS degree in Computer Science, Mathematics, Engineering or equivalent experience required
Benefits
Comp & perks- Commission eligibility
- Equity awards
- Medical, dental and vision plan
- Family planning benefits
- Health savings account
- Flexible spending account
- Transportation savings account
- 401(k) retirement savings plan with company match
- Life, accident and disability coverage
- Business travel accident insurance
- Employee assistance programs
- Disability insurance
- Other well-being benefits
- 5 days of volunteer time off (VTO)
