Business Owner, Customer Service, Sales & Network

TAP Steuerungsgesellschaft mbH & Co KG

. Assume overall functional responsibility (Business Ownership) for the Customer Service, Sales & Network business area/process .

Posted 10/29/2026full-timeRemote • GermanyMid-LevelSenior💰 €100,000 - €140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales process management within the energy utility sector, with a strong focus on CRM integration, digital customer journeys, and performance management.

Highest-signal resume keywords

Business OwnershipSAP IS-USAP S/4HANA UtilitiesCommunity ManagementKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Master Data ManagementContract Process ManagementDigital Service ProcessesOmnichannel IntegrationRequirements DevelopmentProcess OptimizationTariff ManagementLead GenerationCustomer Contact ManagementCase Management

Soft Skills

Proactive Customer OrientationAssertivenessInterface ManagementFunctional LeadershipComplex Topic Presentation

Tools & Technologies

CRM SystemsCustomer PortalsSelf-Service Solutions

Industry Keywords

Energy Utility SectorLegal RequirementsRegulatory RequirementsBest Practices

About the role

Key responsibilities & impact

Assume overall functional responsibility (Business Ownership) for the Customer Service, Sales & Network business area/process
Lead and coordinate the Business Community
Support the development and prioritization of requirements
Drive achievement of objectives and platform standardization
Act as the interface to the general contractor’s Product Owner
Own processes, functionality, data, and technical implementation
Own customer master data and business partner management
Manage contract processes, including move-ins, move-outs, supplier switching, and cancellations
Own product, tariff, and offering management, as well as sales processes from lead generation through contract conclusion
Design customer contact management, customer history, case, ticket, and complaints management
Integrate CRM, customer portals, and self-service solutions
Design digital customer journeys, online contract signings, and digital service processes
Enable omnichannel integration across portals, email, phone, and chat
Define consistent standards and target operating models
Identify automation potential and optimization opportunities
Provide functional detail, manage and prioritize requirements, and develop roadmaps
Manage the community, provide functional leadership, and involve subject-matter experts
Interact proactively with customers
Represent TAP in committees, at trade fairs, and during sales meetings

Requirements

What you’ll need

University degree in business informatics, business administration, engineering, or a comparable qualification
Several years of experience in the energy utility sector
In-depth knowledge of the business area, including legal and regulatory requirements and best practices
Experience with SAP IS-U and SAP S/4HANA Utilities
Strong methodological expertise in community management and in structuring and presenting complex topics
Experience with KPI and performance management
Strong assertiveness without direct disciplinary authority
Strong interface management skills when working with service providers and adjacent areas
Highly proactive customer and service orientation
Occasional travel to customers, the general contractor, team events, and in-person coordination meetings
Willingness to start on January 1, 2027

Benefits

Comp & perks

Flexible working hours and the option to work from home
Mobile working from a location of your choice
Spacious, well-equipped office workspaces
Motivated, collaborative team
Attractive compensation
Company benefits, including Wellpass
Career development opportunities
Permanent, full-time employment contract
On-site parking
Team events and team-building activities