TAP Steuerungsgesellschaft mbH & Co KG

Operations

• Overall functional responsibility (business ownership) for the business area and its processes
• Lead and coordinate the business community
• Develop and prioritize requirements
• Drive target achievement and platform standardization
• Serve as the interface to the general contractor’s Product Owner
• Own processes, functionality, data, and technical implementation within the business area
• Own energy data management for electricity and gas
• Manage time series management, meter data processing, and plausibility checks
• Manage RLM/SLP processes and forecasting methods
• Manage redispatch processes and data exchange with market partners
• Design EDM architectures and interface concepts
• Own balancing, MaBiS, and GaBi processes, as well as balance group management
• Manage imbalance settlement, schedule management, and balancing energy processes
• Manage grid operator and supplier balancing, as well as BKV-relevant processes
• Define consistent standards and target operating models
• Identify automation potential and optimization opportunities
• Detail, manage, and prioritize requirements and develop roadmaps
• Manage the community, provide functional leadership, and involve subject-matter experts
• Interact proactively with customers
• Represent TAP in committees, at trade fairs, and during sales meetings
• Occasional travel to customers, the general contractor, team events/team-building activities, and the parent company for in-person coordination

Business Owner – Balancing, Energy Data Management for Sales and Grid Operations

Customer Support

• Overall functional responsibility (business ownership) for the business area and process covering customer service and sales/network
• Lead and manage the business community
• Support the development and prioritization of requirements
• Drive target achievement and platform standardization
• Act as the interface to the general contractor Accenture’s Product Owner
• Own processes, functionality, data, and technical implementation
• Own customer master data and business partner management, as well as contract management
• Manage sales processes from lead generation through contract completion
• Design customer contact management, customer history, case, ticket, and complaint management
• Integrate CRM, customer portals, and self-service solutions
• Design digital customer journeys, online contract completion, and digital service processes
• Implement omnichannel integration across portals, email, telephone, and chat
• Define consistent standards and target operating models
• Identify automation opportunities and optimization potential
• Detail, manage, and prioritize requirements, and develop roadmaps
• Manage the community, provide functional leadership, and involve subject-matter experts
• Interact proactively with customers
• Represent TAP in committees, at trade fairs, and during sales meetings
• Coordinate occasionally with customers, the general contractor, and the management company, and participate in team events

Business Owner – Balancing, Energy Data Management for Sales and Grid Operations

Business Owner, Customer Service, Sales/Network