Business Owner, Customer Service, Sales/Network

TAP Steuerungsgesellschaft mbH & Co KG

. Overall functional responsibility (business ownership) for the business area and process covering customer service and sales/network .

Posted 9/29/2026full-timeRemote • GermanyMid-LevelSenior💰 €100,000 - €140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and sales management within the energy utility sector, with a strong focus on process ownership, stakeholder management, and digital transformation initiatives. Proficient in SAP IS-U and SAP S/4HANA Utilities, with a commitment to optimizing customer interactions and driving performance through effective KPI management.

Highest-signal resume keywords

SAP IS-USAP S/4HANA UtilitiesCustomer Service ManagementStakeholder ManagementKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ManagementCustomer Master Data ManagementContract ManagementDigital Customer JourneysOmnichannel IntegrationRequirements DevelopmentCommunity ManagementPerformance ManagementAutomation IdentificationData Management

Soft Skills

Proactive Customer OrientationAssertivenessInfluencing SkillsLeadershipCommunication

Tools & Technologies

CRM SystemsCustomer PortalsSelf-Service Solutions

Industry Keywords

Energy Utility SectorRegulatory RequirementsBest PracticesBusiness Information SystemsBusiness Administration

About the role

Key responsibilities & impact

Overall functional responsibility (business ownership) for the business area and process covering customer service and sales/network
Lead and manage the business community
Support the development and prioritization of requirements
Drive target achievement and platform standardization
Act as the interface to the general contractor Accenture’s Product Owner
Own processes, functionality, data, and technical implementation
Own customer master data and business partner management, as well as contract management
Manage sales processes from lead generation through contract completion
Design customer contact management, customer history, case, ticket, and complaint management
Integrate CRM, customer portals, and self-service solutions
Design digital customer journeys, online contract completion, and digital service processes
Implement omnichannel integration across portals, email, telephone, and chat
Define consistent standards and target operating models
Identify automation opportunities and optimization potential
Detail, manage, and prioritize requirements, and develop roadmaps
Manage the community, provide functional leadership, and involve subject-matter experts
Interact proactively with customers
Represent TAP in committees, at trade fairs, and during sales meetings
Coordinate occasionally with customers, the general contractor, and the management company, and participate in team events

Requirements

What you’ll need

Completed degree in business information systems, business administration, engineering, or a comparable qualification
Several years of experience in the energy utility sector
In-depth knowledge of the business area, including statutory and regulatory requirements and best practices
Experience with SAP IS-U and SAP S/4HANA Utilities
Strong methodological expertise in community management and in structuring and presenting complex topics
KPI and performance management
Assertive and able to influence without formal disciplinary authority
Strong stakeholder management skills when working with service providers and adjacent business areas
Highly proactive customer and service orientation
Willingness to travel occasionally for business

Benefits

Comp & perks

Flexible working hours and the option to work from home
Motivated, collaborative team
Attractive compensation
Company benefits, including WellPass
Career development opportunities
Flexible remote working from a location of your choice
Spacious, well-equipped workspaces
Dedicated parking spaces
Permanent, full-time employment contract