Collections Executive

Target Group

. Speak with customers who have fallen into financial hardship against secured products such as mortgages .

Posted 9/15/2026full-timeRemote • United KingdomMid-LevelSenior💰 £26,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills with empathy and professionalism while effectively managing customer financial hardships. Capable of conducting thorough reviews and negotiating sustainable repayment arrangements in compliance with regulatory standards.

Highest-signal resume keywords

Customer CommunicationIncome and Expenditure ReviewDebt Management ExperienceRegulatory ComplianceProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyResilienceNegotiationProactive ApproachCustomer Focus

Industry Keywords

Financial ServicesCollectionsRecoveriesArrears ManagementVulnerable Customer Support

About the role

Key responsibilities & impact

Speak with customers who have fallen into financial hardship against secured products such as mortgages
Understand each customer's individual circumstances
Conduct income and expenditure reviews to assess affordability
Agree realistic and sustainable repayment arrangements tailored to customer needs
Provide reassurance and support through clear, professional communication
Identify vulnerable customers and signpost them to appropriate support services
Deliver fair customer outcomes while ensuring compliance with regulatory requirements
Create positive customer experiences by getting things right first time

Requirements

What you’ll need

Communicates with confidence, empathy and professionalism
Remains calm and resilient when dealing with challenging situations
Passionate about helping customers achieve positive outcomes
Proactive and solutions-focused approach
Enjoys negotiating and resolving issues
Thrives in a fast-paced, customer-focused environment
Previous collections, recoveries, arrears or debt management experience would be beneficial
Experience working within Financial Services would be beneficial

Benefits

Comp & perks

30 days holiday entitlement plus bank holidays (From Day 1)
Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
Company Paid Private Medical Insurance (benefit in kind)
Group Life Assurance
Group Income Protection
Discretionary Annual Pay Review
Discretionary Annual Bonus Scheme
Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
Recognition Scheme
Free Mortgage Advice and Support
Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
Everest Funeral Concierge
Free Bereavement and Probate Advice and Support
Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
Paid eye tests and employer contribution towards spectacles specifically for VDU use.
Enhanced parental leave
Technology Buying Scheme
Discounted Gym Memberships
Taste Card / Coffee Club Membership
Charitable Payroll Giving
Cycle to work Scheme (Salary Sacrifice)
Ongoing support from experienced Customer Managers and Subject Matter Experts
Regular one-to-one meetings, team huddles and coaching sessions
Continuous feedback and development opportunities
Collaborative team environment
My Recognition programme
Career development and growth opportunities