Target Group

Collections

• Speak with customers who have fallen into financial hardship against secured products such as mortgages
• Understand each customer's individual circumstances
• Conduct income and expenditure reviews to assess affordability
• Agree realistic and sustainable repayment arrangements tailored to customer needs
• Provide reassurance and support through clear, professional communication
• Identify vulnerable customers and signpost them to appropriate support services
• Deliver fair customer outcomes while ensuring compliance with regulatory requirements
• Create positive customer experiences by getting things right first time

Collections Executive