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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong business acumen and interpersonal skills to create a guest-centric culture while managing team performance and operational changes. Capable of analyzing business reports and guest insights to enhance service delivery and resolve conflicts effectively.
Highest-signal resume keywords
Guest Experience ManagementTeam LeadershipConflict ResolutionBusiness Reporting AnalysisPerformance Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cash Register OperationsQuantitative AnalysisMerchandise HandlingSchedulingTraining Management
Soft Skills
Interpersonal SkillsCommunication SkillsProblem AnalysisDecision MakingAdaptability
Industry Keywords
Guest-Centric CulturePerformance ManagementOperational ChangeSafety ComplianceStaffing Needs
About the role
Key responsibilities & impact- Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goals
- Anticipate staffing needs, talent plan and recruit for both long- and short-term needs
- Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities
- Engage in consistent and meaningful development conversations with Team Leaders
- Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive team- and guest-centric culture
- Establish accountability through clear expectations and performance management, including observing, recognizing and coaching critical behaviors
- Understand business reporting and guest insights to troubleshoot and follow up on opportunity areas
- Respond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving them
- Create scheduling plans with Team Leaders based on monthly and weekly workload and guest traffic
- Plan, manage and follow up on organizational and operational change
- Demonstrate and enforce ethical conduct, safety, and compliance
- Follow safe and secure training and processes as a key carrier
- Address store needs, including emergencies and regulatory visits
- Perform other duties based on business needs
Requirements
What you’ll need- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Ability to manage conflict, lead and hold others accountable
- Ability to relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Ability to learn and adapt to current technology needs
- Ability to manage workload and prioritize tasks independently and with a team
- Ability to access all areas of the building to respond to guest or team member issues
- Ability to interpret instructions, reports and information
- Ability to scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Ability to accurately handle cash register operations and cash transactions
- Flexible work schedule, including nights, weekends and holidays
- Regular attendance necessary
Benefits
Comp & perks- Comprehensive health benefits, which may include medical, vision, dental, life insurance and more
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
- Financial, education, and well-being benefits and programs
