Lead Process Manager – Supply Chain Operations, Sortation Centers

Target

. Identify material operational losses and establish the conditions causing those losses .

Posted 11/2/2026full-timeUnited StatesSenior💰 $95,000 - $171,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and operational efficiency through structured problem-solving methodologies, data analysis, and performance metrics. Proven ability to mentor and influence cross-functional teams while driving measurable business results in high-volume operational environments.

Highest-signal resume keywords

Process ImprovementRoot Cause AnalysisValue Stream MappingLean Six Sigma Green BeltQuantitative Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Structured Problem-SolvingPerformance Metrics AnalysisCausal Hypothesis DevelopmentTime StudiesCycle Time Data AnalysisWaste IdentificationProject ManagementDescriptive StatisticsProcess ExperimentationDMAIC/A3/8-Step Problem Solving

Soft Skills

Interpersonal CommunicationTime ManagementOrganizational SkillsInfluencing OthersCollaboration

Tools & Technologies

Standardized WorkVisual ManagementElemental Time AnalysisWork SamplingTrend Analysis

Certifications & Qualifications

Lean Six Sigma Green Belt

Industry Keywords

Parcel OperationsLast Mile OperationsSortation Center OperationsContinuous ImprovementOperational Data Analysis

About the role

Key responsibilities & impact

Identify material operational losses and establish the conditions causing those losses
Design, test, and scale process improvements producing measurable and sustained business results
Use operational knowledge, quantitative analysis, direct observation, structured root-cause problem solving, process improvement, and experimentation to translate performance gaps into validated changes
Identify opportunities to reduce operating costs, eliminate waste, and improve productivity while balancing Safety, Quality, Delivery, Productivity, and Capacity
Conduct time studies, process observations, waste identification, root cause analysis, Value Stream Mapping, Standardized Work, ELS/Productivity Performance analysis, and field leader insight gathering
Mentor, influence, teach, and train leaders and business partners on Standard Work deployment and sustainment
Use data and structured problem-solving methodologies from problem identification through root cause, countermeasure development, implementation, and validation
Partner with building leaders and HQ business partners to identify and prioritize performance losses across process paths, sites, shifts, and operating conditions
Develop and test causal hypotheses using data, direct observation, process evidence, and structured problem-solving methods
Design and execute controlled process experiments and pilots with defined hypotheses, baselines, success and failure criteria, data requirements, and sustainment measures
Establish baselines, decompose performance gaps into measurable loss categories, initiate countermeasures, and measure results
Collaborate with HQ business partners and field leaders on safety trends, productivity, capacity, store presentation, cost pressures, and future technology and process requirements
Translate operational insights into scalable solutions and influence broader process design and Continuous Improvement strategies

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
3+ years of experience in Parcel, Last Mile, and/or Sortation Center operations
Direct field operations experience strongly preferred
Experience using process observation, elemental time analysis, work sampling, cycle time data, and related techniques
Ability to decompose performance gaps into measurable drivers and isolate points of occurrence
Ability to develop and validate causal hypotheses using quantitative analysis and direct observation
Proficiency in structured problem-solving and Continuous Improvement tools, including 8-step problem solving, Kaizen, Value Stream Mapping, Standardized Work, Visual Management, root cause analysis, and waste identification
Experience designing and executing process experiments or pilots with measurable success criteria
Ability to analyze process performance and variation using descriptive statistics, segmentation, Pareto analysis, distributions, trend analysis, correlation where appropriate, and before/after comparisons
Experience with performance metrics and process improvement across Safety, Quality, Delivery, Productivity, Capacity, and Cost
Project management skills, including scoping, problem statements, goal definition, benefit identification, implementation planning, and timeline management
Ability to collaborate across teams and in cross-functional teams
Proven ability to influence others and advocate for change
Excellent interpersonal communication, time management, presentation, and organizational skills
Ability to handle changing priorities and use good judgment in stressful situations
Ability to access all areas of the DC and Sort Center, including mezzanine platforms
Ability to travel approximately 40–50% of the time and/or work in a Sortation Center office up to 4 days a week
Must be located within commuting distance of select Target Sortation Centers in Atlanta, Philadelphia, Detroit, Chicago, Houston, Dallas, Austin, Denver, or Minneapolis
Lean Six Sigma Green Belt or demonstrated equivalent capability
Experience with DMAIC/A3/8-step structured problem solving
Experience analyzing high-volume transactional or operational data
Exposure to work measurement, labor standards, or engineered labor-management systems
Experience scaling a proven process change across multiple facilities

Benefits

Comp & perks

Comprehensive health benefits, which may include medical, vision, dental, and life insurance
401(k)
Employee discount
Short-term disability
Long-term disability
Paid sick leave
Paid national holidays
Paid vacation
Financial, education, and well-being benefits and programs
Remote work arrangement may allow working full-time from home or an alternate non-Target location
Hybrid/Flex for Your Day work arrangement
Remote team members may travel to HQ up to 4 times a year