Fulfillment Operations Specialist, German Speaking

TaskRabbit

. Understand business requirements for each assigned programme and implement its standard operating procedures .

Posted 11/2/2026full-timeRemote • PolandJunior💰 PLN 58,000 - PLN 83,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in English and German, with strong customer service skills and the ability to effectively resolve user issues while maintaining high-quality interactions. Proven experience in phone sales and adaptability in fast-paced environments is essential.

Highest-signal resume keywords

Fluency In English And German (B2+)Customer Service ExperienceExcellent Communication SkillsProblem-Solving SkillsPhone Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SkillsTyping SkillsAdaptabilityCritical ThinkingProblem-SolvingFirst-Contact ResolutionSOP ImplementationOutbound CallingKPI ManagementLead Pursuit

Soft Skills

EmpathyCourtesyKindnessEfficiencyConfidenceHelpfulnessResiliencePersistence

Industry Keywords

Contact Center ExperienceCustomer SatisfactionStakeholder TrustConversionsCancellationsEuropean Markets

About the role

Key responsibilities & impact

Understand business requirements for each assigned programme and implement its standard operating procedures
Take notes while performing core duties and suggest improvements to the team leader
Address and resolve user issues primarily via live channels while maintaining customer satisfaction, productivity and accuracy KPIs
Conduct outbound calls with Taskers while maintaining high-quality interactions
Build trust with stakeholders and provide exceptional first-contact resolution
Stay organized, accountable and informed about SOP and programme changes
Improve conversions and reduce cancellations across six European markets

Requirements

What you’ll need

Fluency in English and German (B2+)
Minimum 1 year of customer service experience, contact center experience or similar
Excellent customer service skills, including empathy, courtesy, kindness, efficiency, confidence and helpfulness
Excellent typing skills and adaptability in navigating online tools and systems
Adaptability in a fast-paced environment
Excellent written and verbal communication skills, with strong grammar and spelling
Ability to articulate persuasively over the phone
Strong critical thinking and problem-solving skills
Resilience and persistence when facing rejection and pursuing leads
Prior experience in phone sales, preferably cold calling
Ability to take ownership and solve problems
Available full-time (40 hours/week)
Eligible to work in Poland; relocation support is not provided

Benefits

Comp & perks

Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness stipends
Productivity stipends
Education stipends
IKEA discounts
Reproductive health support
Employer-paid health insurance for US-based employees
401k match with immediate vesting for US-based employees
Flexible work arrangements
Regular in-person connection