Director of Operations

. Oversee and direct the activities of multiple campaigns with Operations Managers, Team Leaders, and assigned staff .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $117,000 - $175,000 per yearWebsite

Key responsibilities & impact

Oversee and direct the activities of multiple campaigns with Operations Managers, Team Leaders, and assigned staff
Multitask across a wide spectrum of operational responsibilities
Interact regularly and often daily with company departments, campaign team leaders, and management
Maintain open communication between staff and senior management
Manage and staff assigned operations
Monitor operations staffing and provide temporary coverage and training
Ensure excellent client service and resolve problems
Develop individual and team goals and implement plans to achieve objectives
Guide Operations Managers in meeting team and individual goals
Ensure compliance with established policies and procedures
Assist the Senior Director of Operations/Vice President of Operations in crafting operations procedures

What you’ll need

At least 3 years of experience in the related field, preferably at Director or VP level, specializing in BPO Autonomous Vehicle Operations
Strong computer skills, especially using Google Suite applications
Proven track record of meeting, delivering, and exceeding targets
Excellent verbal and written communication skills
Ability to build productive business relationships with clients
Strong organizational, analytical, and managerial skills
Professional, courteous, and resilient attitude
Proven ability to scale operations
Strong experience in employee retention
Flexibility to travel
Phoenix or Detroit location is required

Comp & perks