TaskUs

Learning and Development

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs aligned with product-specific training methodologies and initiatives
• Set standards and expectations through conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training, including curricula, training, and exams for general preparatory courses
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities across the organization
• Amend and revise programs to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discussions with managers
• Ensure statutory training requirements are met
• Identify relevant e-learning techniques and participate in creating and delivering e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure trainees adhere to the company’s Code of Conduct
• Support learning and development for Tier 2 / Fleet Response Specialists

Learning Experience Leader – Autonomous Vehicle Fleet Response

Technical Writer

• Scope and create documentation individually and in collaboration with teams
• Write clear documentation for technical and other tasks
• Edit, clarify, and proofread documents written by others
• Write and test published documents for searchability and effectiveness
• Manage multiple competing priorities in a constantly changing environment
• Plan, research, and write documentation for moderately to highly complex projects
• Manage cross-functional stakeholder relationships to understand processes, draft and review documentation, and approve final copy
• Identify content audiences and anticipate their questions, problems, and needs
• Develop innovative solutions to complex tasks and improve processes, practices, maintenance processes, and tools
• Create operating guidelines, knowledge bases, customer support agent content, and FAQ pages
• Collaborate with subject matter experts, product designers, and internal experts
• Conduct independent research

Senior Technical Writer

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs aligned with product-specific methodologies and initiatives
• Create and deliver end-user, partner, and distributor training, including curricula, training, and exams
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and learning opportunities
• Amend and revise programs to adapt to changes in the work environment
• Act as the content expert and maintain relevant training documents and materials
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discussions with managers
• Ensure statutory training requirements are met
• Apply e-learning techniques and participate in creating and delivering e-learning packages
• Research and present new workplace learning technologies and methodologies
• Ensure trainees adhere to the company’s Code of Conduct
• Support learning and development for Fleet Response Tier 2 Agents

Learning Experience Manager – ERT/T1

Analyst

• Audit calls, interactions, and transactions for aligned teammates
• Conduct teammate audits, root cause analysis scrubbing for CSAT/NPS, resolution rate, and AHT, policy adherence audits, and compliance checks
• Coach teammates for campaign-specific performance improvement
• Report performance for an aligned span daily, weekly, and monthly
• Provide audit-based inputs for briefings and trainings
• Partner with team leaders in team meetings focused on metrics improvement
• Participate in strategic projects for the campaign/line of business
• Identify and escalate potential quality issues according to defined processes
• Isolate defects and verify defect fixes
• Suggest process and system improvements based on common customer concerns
• Drive quality initiatives, contests, and campaigns for the assigned span
• Stay current on knowledge and serve as an SME for the campaign/LOB
• Perform other responsibilities assigned by management

Healthcare Quality Analyst – Temp

Architect

• Configure, scale, and optimize Docebo, including Extended Enterprise, Automations, and Learning Plans
• Enforce governance, domain structures, and user permissions
• Connect Docebo with HRIS, Salesforce, and SSO/Identity Providers using APIs and webhooks
• Benchmark best practices using experience with other LMS platforms and guide ecosystem improvements
• Build automated workflows for onboarding, audience rules, and compliance tracking
• Design dashboards to report on learning metrics and KPIs
• Ensure content compliance with SCORM 1.2/2004 and xAPI standards
• Serve as the top-tier escalation point for complex integration or API issues
• Collaborate with L&D leaders and IT to translate business needs into technical execution
• Manage the vendor relationship with Docebo

Learning Management System Architect

• Coordinate, organize, and implement all training programs
• Work closely with Learning Experience Leaders and site managers to ensure program quality and deliver world-class training
• Maintain training schedules for sites
• Update team roster spreadsheets
• Create seats for new training staff, including job descriptions, duties, and pay ranges
• Interview and onboard training staff
• Set job expectations and communicate policies and procedures
• Grade training staff on training skill sets and assess KPIs
• Develop training staff and leadership through education and certifications
• Observe training staff during classes and provide positive, constructive feedback
• Set quarterly KPIs and standards for training staff
• Provide tools and resources for training material creation
• Maintain electronic records for training staff
• Analyze training evaluation forms to identify trends and improve the training department
• Create and maintain training methodologies
• Develop training courses for current employees
• Maintain communication with Recruiting and Operations
• Ensure accountability within the safety and health management system
• Allocate resources and personnel for occupational health and safety measures
• Manage workplace hazards and risks
• Ensure worker training in occupational health and safety
• Maintain communication regarding Occupational Safety and Health needs
• Ensure appropriate personal protective equipment is used and maintained
• Report unsafe conditions, emergencies, accidents, near misses, safety risks, and process failures
• Identify and analyze risks before activities and participate in hazard and risk assessments
• Apply actions described in the emergency plan

Learning Experience Manager – Emergency Response, Tier 1

• Create and maintain a positive and professional learning environment
• Design and expand training and development programs aligned with product-specific methodologies and initiatives
• Coordinate, organize, and implement training programs
• Ensure the success of new-hire training and onboarding programs
• Manage up to 8 Learning Experience Leaders as direct reports
• Maintain training schedules and roster spreadsheets for assigned sites and/or GEOs
• Create seats and job descriptions for new learning experience staff
• Interview, onboard, and set expectations for learning experience staff
• Assess KPIs, conduct quarterly performance evaluations, and set goals
• Develop staff and leadership through continuing education and certifications
• Observe training classes and provide coaching and feedback
• Provide tools and resources for training material creation
• Maintain electronic records for learning experience leaders
• Analyze training evaluations, identify trends, and improve training outcomes
• Create and maintain training methodologies and courses
• Collaborate with Recruiting and Operations on pipeline-to-production feedback cycles
• Allocate resources and ensure occupational health and safety training
• Continuously improve training programs and learning opportunities
• Perform other duties as required

Learning Experience Manager – Fleet Response, T2B

Operations

• Oversee and direct the activities of multiple campaigns with Operations Managers, Team Leaders, and assigned staff
• Multitask across a wide spectrum of operational responsibilities
• Interact regularly and often daily with company departments, campaign team leaders, and management
• Maintain open communication between staff and senior management
• Manage and staff assigned operations
• Monitor operations staffing and provide temporary coverage and training
• Ensure excellent client service and resolve problems
• Develop individual and team goals and implement plans to achieve objectives
• Guide Operations Managers in meeting team and individual goals
• Ensure compliance with established policies and procedures
• Assist the Senior Director of Operations/Vice President of Operations in crafting operations procedures

Director of Operations

Artificial Intelligence

• Troubleshoot VRs and gloves
• Travel to and from the site to retrieve SD cards for daily ingestion
• Transport equipment to and from the site
• Inspect and monitor team member data collection
• Work overnight shifts with minimal to no supervision
• Respond to client chats and report data collection status
• Lead Data Collection Operators performing AI data collection in controlled residential or lab environments
• Oversee operation of AR/VR headsets and motion capture hardware
• Oversee scripted everyday activities and physical tasks for accurate data collection
• Ensure adherence to technical guidelines, scenario scripts, and taxonomies
• Support real-time dataset quality checks and basic equipment maintenance
• Ensure compliance with site security protocols, NDAs, and personal-device policies

AI Data Collection Team Leader

Recruitment

• Collaborate with business leaders and hiring managers to understand talent needs and develop sourcing strategies
• Lead talent attraction through creative sourcing, employer branding, and marketing initiatives
• Drive candidate engagement through compelling outreach and a high-touch candidate experience
• Maintain accurate candidate data in internal staffing systems
• Own and drive the Employee Referral Program and vendor management
• Partner on external branding, events, and marketing campaigns to strengthen the talent pipeline
• Respond quickly to shifting hiring needs and volume spikes
• Align with leadership and departmental goals, adjusting priorities as business needs evolve
• Share knowledge, support peers, and collaborate within the Talent Acquisition team

Talent Acquisition Specialist

• Collaborate with business leaders and hiring managers to understand talent needs and translate them into effective, fast-moving sourcing strategies
• Lead talent attraction efforts through creative sourcing, employer branding, and marketing initiatives
• Drive candidate engagement through compelling outreach and a smooth, high-touch candidate experience
• Manage and maintain accurate candidate data in real time within internal staffing systems
• Own and drive the Employee Referral Program and vendor management, ensuring optimal performance and ROI
• Partner on external branding, events, and marketing campaigns to strengthen the talent pipeline
• Respond quickly to shifting hiring needs and volume spikes
• Align closely with leadership and departmental goals, taking direction constructively and adjusting priorities
• Collaborate within the TA team by sharing knowledge, supporting peers, and celebrating wins

Program Manager

• Manage interconnected workflows within continuous delivery cycles
• Handle enhancements and bug fixes as high-priority mini-projects
• Align project delivery with operational capabilities
• Coordinate with the Senior Operations Manager, Learning Experience, Quality, Operations, and clients
• Manage bug fixes through continuous delivery pipelines
• Optimize deployment workflows to accelerate bug resolution while maintaining system stability
• Coordinate resource allocation, dependencies, and pipeline capacity
• Translate technical updates into clear communications for clients and client-facing teams
• Act as the operational liaison between AIS PMO, Operations, Quality Assurance, and Learning Experience teams
• Lead incident post-mortems and feedback loops
• Drive validation standards to prevent issue recurrence or regression
• Identify systemic patterns in recurring issues and implement structural improvements
• Monitor, analyze, and report service quality metrics to leadership

Learning Experience Leader – Autonomous Vehicle Fleet Response

Senior Technical Writer

Learning Experience Manager – ERT/T1

Healthcare Quality Analyst – Temp

Learning Management System Architect

Learning Experience Manager – Emergency Response, Tier 1

Learning Experience Manager – Fleet Response, T2B

Director of Operations

AI Data Collection Team Leader

Talent Acquisition Specialist

Talent Acquisition Specialist

Program Manager – AI Safety Services