Healthcare Quality Analyst – Temp

TaskUs

. Audit calls, interactions, and transactions for aligned teammates .

Posted 9/29/2026full-timeRemote • Texas • United StatesJunior💰 $34,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality analysis within the healthcare sector, utilizing quality tools and metrics to drive performance improvement and compliance. Strong ability to coach teammates, provide constructive feedback, and manage multiple projects effectively.

Highest-signal resume keywords

Quality Analysis ExperienceHealthcare Industry KnowledgeExcel or Google Sheets ProficiencyCustomer CentricityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality Tools ApplicationRoot Cause AnalysisPerformance ReportingDefect Isolation and VerificationProcess Improvement

Soft Skills

Constructive FeedbackLogical ThinkingConflict ManagementInitiativeVersatility

Industry Keywords

CSATNPSAHTPolicy AdherenceCompliance Checks

About the role

Key responsibilities & impact

Audit calls, interactions, and transactions for aligned teammates
Conduct teammate audits, root cause analysis scrubbing for CSAT/NPS, resolution rate, and AHT, policy adherence audits, and compliance checks
Coach teammates for campaign-specific performance improvement
Report performance for an aligned span daily, weekly, and monthly
Provide audit-based inputs for briefings and trainings
Partner with team leaders in team meetings focused on metrics improvement
Participate in strategic projects for the campaign/line of business
Identify and escalate potential quality issues according to defined processes
Isolate defects and verify defect fixes
Suggest process and system improvements based on common customer concerns
Drive quality initiatives, contests, and campaigns for the assigned span
Stay current on knowledge and serve as an SME for the campaign/LOB
Perform other responsibilities assigned by management

Requirements

What you’ll need

Minimum 1 year work experience as a quality analyst
Basic skills in Excel or Google Sheets
Familiarity with applying basic quality tools, such as cause and effect, histogram, correlation, etc.
Experience working in the Healthcare Fields/Branches
Able to work from home with stable internet and a private workspace
Strong customer centricity
Ability to provide constructive feedback assertively
Good written and verbal communication skills
Logical thinking
Ability to manage conflicts
Strong attention to detail
Ability to work with minimal supervision
Initiative and good judgment
Ability to work on multiple projects and be versatile
Ability to establish and maintain effective working relations with a wide variety of individuals
Ability to work with a diverse team
Continuous improvement mindset
A graduate of any course is preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off including vacation, sick leave, and holidays
Professional growth opportunities
Internal mobility opportunities
Wellness support