Learning Experience Manager – Emergency Response, Tier 1

TaskUs

. Coordinate, organize, and implement all training programs .

Posted 9/28/2026full-timeRemote • Michigan • United StatesMid-LevelSenior💰 $97,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training program coordination, development, and implementation, with a strong focus on occupational health and safety training. Proven ability to manage training staff, assess performance through KPIs, and maintain effective communication across departments.

Highest-signal resume keywords

Training Program CoordinationOccupational Health And Safety ManagementKPI Assessment And DevelopmentCoaching And MentoringProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training MethodologiesTraining Course DevelopmentMicrosoft OfficeGoogle SuiteData AnalysisRisk AssessmentPerformance EvaluationJob Description CreationTraining Staff OnboardingSafety Compliance

Soft Skills

Strong Communication SkillsInterpersonal SkillsConflict ManagementOrganizational SkillsProblem Resolution

Industry Keywords

BPO ExperienceTraining EvaluationSafety And Health ManagementEmergency PlanningPersonal Protective Equipment

About the role

Key responsibilities & impact

Coordinate, organize, and implement all training programs
Work closely with Learning Experience Leaders and site managers to ensure program quality and deliver world-class training
Maintain training schedules for sites
Update team roster spreadsheets
Create seats for new training staff, including job descriptions, duties, and pay ranges
Interview and onboard training staff
Set job expectations and communicate policies and procedures
Grade training staff on training skill sets and assess KPIs
Develop training staff and leadership through education and certifications
Observe training staff during classes and provide positive, constructive feedback
Set quarterly KPIs and standards for training staff
Provide tools and resources for training material creation
Maintain electronic records for training staff
Analyze training evaluation forms to identify trends and improve the training department
Create and maintain training methodologies
Develop training courses for current employees
Maintain communication with Recruiting and Operations
Ensure accountability within the safety and health management system
Allocate resources and personnel for occupational health and safety measures
Manage workplace hazards and risks
Ensure worker training in occupational health and safety
Maintain communication regarding Occupational Safety and Health needs
Ensure appropriate personal protective equipment is used and maintained
Report unsafe conditions, emergencies, accidents, near misses, safety risks, and process failures
Identify and analyze risks before activities and participate in hazard and risk assessments
Apply actions described in the emergency plan

Requirements

What you’ll need

Five years of training experience
Two years of management experience
Two years of BPO experience
Strong written and verbal communication skills
Strong coaching and mentoring skills
Strong will to learn and adapt to quick change
Proficient in Microsoft Office and Google Suite applications
Strong interpersonal, conflict management, and mentoring skills
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours
High energy, enthusiastic, motivational training style
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills

Benefits

Comp & perks

Competitive industry salaries
Medical, dental, and vision insurance
401(k) with company match
Paid time off including vacation, sick leave, and holidays
Inclusive environment
Internal mobility and professional growth opportunities
Reasonable accommodations during the hiring process