Learning Experience Manager – Fleet Response, T2B

. Create and maintain a positive and professional learning environment .

Posted 9/25/2026full-timeNew Braunfels • Texas • United StatesMid-LevelSenior💰 $97,000 - $145,000 per yearWebsite

Key responsibilities & impact

Create and maintain a positive and professional learning environment
Design and expand training and development programs aligned with product-specific methodologies and initiatives
Coordinate, organize, and implement training programs
Ensure the success of new-hire training and onboarding programs
Manage up to 8 Learning Experience Leaders as direct reports
Maintain training schedules and roster spreadsheets for assigned sites and/or GEOs
Create seats and job descriptions for new learning experience staff
Interview, onboard, and set expectations for learning experience staff
Assess KPIs, conduct quarterly performance evaluations, and set goals
Develop staff and leadership through continuing education and certifications
Observe training classes and provide coaching and feedback
Provide tools and resources for training material creation
Maintain electronic records for learning experience leaders
Analyze training evaluations, identify trends, and improve training outcomes
Create and maintain training methodologies and courses
Collaborate with Recruiting and Operations on pipeline-to-production feedback cycles
Allocate resources and ensure occupational health and safety training
Continuously improve training programs and learning opportunities
Perform other duties as required

What you’ll need

High School Diploma or GED required
Four-year college degree in a related field like industrial or applied sciences preferred
Five years of previous training experience
Two years of previous management experience, preferably in the training or learning development space
Two years of previous BPO experience, preferably
Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience
Strong written and verbal communication skills
Strong coaching and mentoring skills
Travel required, up to 25% of the time
Proficient in Microsoft Office and Google Suite applications
Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours
Strong organizational, planning, project management, problem resolution, presentation, facilitation, and influencing skills

Comp & perks