Manager on Duty

TaskUs

. Serve as the primary operations leader and escalation point for high-priority safety and operational issues .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in high-pressure operational leadership, focusing on safety, risk management, and effective communication with executive stakeholders. Proficient in analyzing data trends and implementing operational improvements while maintaining compliance with safety and regulatory standards.

Highest-signal resume keywords

High-Pressure Operational ExperienceReal-Time Critical ThinkingWorkflow Management ToolsEscalation SystemsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ContinuityIncident ReviewRoot Cause AnalysisPolicy DevelopmentSafety Standards Compliance

Soft Skills

Emotional IntelligenceExceptional Verbal CommunicationWritten CommunicationLeadershipMentoring

Tools & Technologies

Workflow Management ToolsEscalation SystemsKnowledge Management PracticesCommunication ToolsEmergency Response Protocols

Industry Keywords

Network OperationsAviationEmergency ResponseCritical InfrastructureSafety Accountability

About the role

Key responsibilities & impact

Serve as the primary operations leader and escalation point for high-priority safety and operational issues
Make real-time, safety-driven judgment calls regarding fleet and rider issues
Resolve complex situations under pressure while balancing risk, safety, and operational continuity
Partner with local leadership, Engineering, and Safety to direct immediate response actions and ensure business continuity
Provide authoritative updates and clear communication to executive stakeholders
Lead Operations teams in executing escalation pathways and response plans
Conduct structured post-incident reviews, documenting root causes, corrective actions, and lessons learned
Translate findings into updated policies, workflows, and playbooks
Identify recurring trends and propose improvements to operational systems and processes
Lead daily shift and weekly reporting for notable and significant events
Provide feedback to product and quality teams and consult on technical decisions
Standardize escalation frameworks and decision playbooks across markets and partners
Maintain technical knowledge retention and compliance with safety and regulatory standards
Coordinate product releases with vendor teams, including change management and performance tracking
Champion safety and accountability across internal teams and vendor partners
Advise leadership and mentor frontline teams during and after escalations

Requirements

What you’ll need

Proven experience in high-pressure operational environments such as network operations, aviation, emergency response, or critical infrastructure
Experience with workflow management tools, escalation systems, and knowledge management practices
Proficiency in operating communication and a variety of SW tools and emergency response protocols
Ability to interpret large sets of data to extract trends and analysis
Mastery in real-time critical thinking and de-escalation
Emotional intelligence to prioritize safety and operational continuity during complex incidents
Exceptional verbal and written skills
Ability to provide authoritative direction to cross-functional teams and deliver concise briefings to executive leadership
Willingness and ability to work rotating shifts, including nights, weekends, and holidays, for 24/7 coverage

Benefits

Comp & perks

Competitive industry salaries
Medical, dental, and vision insurance
401(k) with company match
Paid time off including vacation, sick leave, and holidays
Inclusive environment and positive impact on the community
Internal mobility and professional growth opportunities