Analyst, Applications Support, Manufacturing Applications

Tate & Lyle

. Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed .

Posted 10/5/2026full-timeUnited StatesJuniorMid-Level💰 $87,822 - $109,778 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and systems management within manufacturing environments, with a strong focus on incident coordination, root cause analysis, and adherence to ITIL practices. Proficient in managing vendor relationships and cross-functional team collaboration to enhance operational efficiency and minimize downtime.

Highest-signal resume keywords

Application SupportITIL Foundation CertificationIncident CoordinationManufacturing Operations KnowledgeSQL/Database Queries

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application TroubleshootingLog AnalysisRoot Cause AnalysisBasic ScriptingJob MonitoringWindows Operating SystemsDatabase ManagementIntegration SupportChange ImplementationCybersecurity Fundamentals

Soft Skills

Clear CommunicationProblem SolvingPrioritizationIndependent WorkTeam Collaboration

Tools & Technologies

ITSM PlatformServiceNowIndustrial WorkstationsHandheld ScannersLabel PrintersNetwork-Connected Devices

Certifications & Qualifications

ITIL FoundationTechnical Degree

Industry Keywords

ManufacturingPlant Operations24x7 Operational EnvironmentsProduction WorkflowsOperational Priorities

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNowSQL

About the role

Key responsibilities & impact

Provide visible, hands-on support for manufacturing applications and plant-floor users across shifts; triage issues, restore service, and escalate when needed
Respond to production-impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements
Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime
Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices
Document root cause and prevention actions
Plan and support application upgrades, plant scheduled outages, Windows patching, testing, validation, change implementation, and post-change monitoring
Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity
Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows
Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams
Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards
Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications

Requirements

What you’ll need

Bachelor’s degree in IT, Computer Science, Engineering, or a related field preferred
Two- or four-year technical degree or equivalent relevant experience preferred
ITIL Foundation or relevant technical certifications preferred
Minimum of 2 years of application support or systems support experience preferred
Experience supporting manufacturing, plant operations, warehouse, or other 24x7 operational environments preferred
Experience with an ITSM platform such as ServiceNow and formal incident/change processes preferred
Experience coordinating vendors and cross-functional teams in a matrixed organization preferred
Ability to provide planned off-hours support and participate in an on-call rotation for critical incidents
Knowledge of manufacturing and plant operations, production workflows, and operational priorities
Knowledge of application support, Windows operating systems and services, databases, integrations, and job monitoring
Knowledge of plant-floor technologies such as industrial workstations, handheld scanners, label printers, and network-connected devices
Knowledge of ITIL and IT Service Management fundamentals, including Incident, Problem, Change, and Release Management
Knowledge of cybersecurity, vulnerability remediation, access controls, backup/recovery, audit, and compliance fundamentals
Application troubleshooting, incident coordination, root cause analysis, and problem solving
Log analysis, SQL/database queries, interface monitoring, and basic scripting or automation
Clear communication with plant users, technical teams, leaders, and external vendors
Creation and maintenance of SOPs, runbooks, support documentation, and technical knowledge articles
Ability to prioritize production-impacting work, manage competing demands, and work independently on site

Benefits

Comp & perks

Bonus eligible
Multiple healthcare plan choices
Dental and vision insurance
401(k) plan with company and matching contributions
Short- and Long-Term Disability
Life, AD&D, and Voluntary Insurance plans
Paid holidays & vacation
Floating days off
Parental leave for new parents
Employee resource groups
Learning & development programs
Fun culture where you have an opportunity in shaping our future
Career growth and pathways outside the norm