Technical Quality Analyst

Tate & Lyle

. Provide and maintain product information including customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, and religious certifications .

Posted 11/5/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $57,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing product information, regulatory compliance, and quality assurance processes while collaborating effectively with cross-functional teams. Proficient in maintaining EHSQS standards and addressing customer quality concerns.

Highest-signal resume keywords

Regulatory ComplianceQuality AssuranceCustomer Service ExperienceEHSQS StandardsSAP Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsGMPHACCPLaboratory ExperienceProblem SolvingAttention to DetailTechnical Data ManagementProduct Specification ChangesCustomer Claims ResolutionQuality Certifications

Soft Skills

Self-MotivatedCollaborationNegotiation Skills

Tools & Technologies

Microsoft ExcelSAPSharePointSalesforceTraceGainsNitroAdobe

Industry Keywords

EHSQS ProgramCustomer AuditsQuality AgreementsProduct ApplicationsTate & Lyle Products

About the role

Key responsibilities & impact

Provide and maintain product information including customer specifications, testing parameters, shelf life, nutritional data, MSDS, technical data, regulatory compliance, quality audits, and religious certifications
Complete customer questionnaires and surveys
Coordinate customer audits and facilitate the NDA process
Populate portal platforms with quality information
Issue or approve continuing guarantees, quality agreements, special customer quality or shipping requirements, and quality statements
Issue or approve quality certifications for regulatory compliance, GMO status, and potential product impurities
Facilitate resolution of quality complaints with customers
Facilitate disposition of returned and rejected products
Review and facilitate customer claims related to quality complaints
Negotiate specification differences with customers
Approve process and product specification changes
Facilitate and review customer notifications for change management
Work closely with Sales, Product Management, Science and Innovation, Technical Service, and Customer Service on customer/product issues
Act as backup for other Technical Quality team members
Document internal metrics
Meet Service Level Agreements for portals, document/packet requests, metrics, and customer excellence
Become an expert in assigned product lines
Perform, maintain, and improve EHSQS standards and requirements
Participate in the Company’s EHSQS program, including training and audits
Report near miss or unsafe act
Perform other duties as assigned

Requirements

What you’ll need

Four year degree or relevant experience, preferably in business or science related field of study
Three to five years of experience in customer service, manufacturing, or similar commercial functions
Experience with Microsoft Excel, and Nitro/Adobe
Attention to detail
Problem solving skills
Self-motivated
Experience with SAP and Tate & Lyle contracting processes is preferred
Laboratory, GMP, HACCP, Quality, Manufacturing related experience desired
Knowledge of Tate & Lyle products and product applications desired
Experience with SharePoint, Salesforce, TraceGains and SAP preferred
Ability to perform, maintain and improve EHSQS standards and requirements
Ability to participate in the Company’s EHSQS program including training and audits
Ability to report near miss or unsafe act

Benefits

Comp & perks

Medical, Dental, Vision coverages
Paid time off package, including vacation and sick time
16 weeks of paid parental leave
401K with company match
Company paid life insurance
Lifestyle Spending Account
Identity Theft protection
Employee Assistance Program
Telemedicine
Employee Resource Groups (ERGs)