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About the role
Key responsibilities & impact- Provide customers with timely design solutions, product recommendations, and pricing information
- Work closely with the sales team to grow existing customers and develop new customer base
- Generate approximately 90 quotes per month and/or manage half a territory
- Contact customers to gather project information, specifications, and requirements
- Prioritize quotation requests by dealer tiers, requested customer date, and first-in-first-out basis
- Plan 2D and 3D drawings, coloured renderings, and parts lists
- Filter special requests through the Engineering Decision Tree and consult Engineering on custom requests
- Review drawings and parts lists for accuracy
- Obtain material up-charge information from Purchasing or Engineering
- Present final drawings, pricing, and project information to customers
- Recommend items to increase customer satisfaction and transaction profitability
- Increase sales and average order size through cross-selling, up-selling, add-on sales, and promotional items
- Educate customers on product terminology, features, and benefits
- Coordinate with Customer Service and Order Analysts from quote to order
- Cover orders and territories for team members when absent
- Perform other duties as assigned
Requirements
What you’ll need- Degree, Diploma, or Certificate from a post-secondary institution; or two years experience in Interior Design, Industrial Design, Engineering, or any related field
- Previous Project Management experience is considered an asset
- Ability to read, interpret, and re-create Architectural Drawings/Floor Plans and written specifications
- Knowledge of CET, Auto CAD, 20-20, Giza, rendering software, Microsoft Word, Excel/Lotus, and email
- Capacity to learn new computer programs, adapt to a changing environment, and handle multiple tasks
- Clear, polite, and friendly speaking manner; excellent phone skills; good listening, spelling, and grammar skills
- Good organizational skills, attention to detail, and ability to prioritize workload
- Ability to work as a team and communicate with co-workers; leadership skills and empathy
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals
- Understanding of basic geometry and basic algebra
- Ability to apply common sense understanding and rationalization to written, oral, or diagram instructions
- Ability to troubleshoot and negotiate in complex and crisis situations
- Knowledge of the industry, product, space planning, and the entire order process
- Tayco offerings and finishes knowledge to facilitate the order process
Benefits
Comp & perks- Extended Health Care Plan (Health, Vision, Dental, Disability)
- Active Social Committee with wonderful company culture
- Opportunities for growth and development
- Great team to work with!
- Flexible, hybrid schedule offering work from home and in-office options