Customer Experience Implementation Specialist

Taylor Corporation

. Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating customer onboarding and implementation activities for ERP and eProcurement platforms, ensuring successful project execution and adherence to timelines. Proficient in gathering and managing business and technical requirements while fostering collaboration among cross-functional teams.

Highest-signal resume keywords

Customer OnboardingERP ImplementationProject CoordinationBusiness Requirements ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ActivitiesTesting CoordinationIssue ResolutionBusiness Documentation WritingSystem Integration

Soft Skills

Strong CommunicationAnalytical SkillsOrganizational SkillsProblem-Solving SkillsPrioritization

Tools & Technologies

Microsoft TeamsExcelWordOutlookSalesforce

Industry Keywords

ERP PlatformsEProcurement PlatformsCoupaOracleSAP AribaWorkdayGHXIntegration ConceptsCXMLEDI

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform
Support Project Managers on larger implementations
Lead customer onboarding and implementation activities for ERP and eProcurement platforms, including Coupa, Oracle, SAP Ariba, Workday, GHX, and similar systems
Partner with customers, Integration teams, IT, Sales, Operations, and vendor partners to define requirements, implementation plans, and project timelines
Gather, document, validate, and manage business and technical requirements, including pricing, workflows, account structures, procurement needs, and system configurations
Coordinate testing, issue resolution, production readiness, and go-live activities to ensure accurate and successful customer deployments
Monitor project progress and communicate status, risks, dependencies, decisions, and action items to customers and internal teams
Facilitate implementation meetings, meeting recaps, customer documentation, training materials, and onboarding resources
Manage multiple implementations simultaneously while adapting plans, escalating risks, and meeting established deadlines
Support process improvement efforts and contribute to implementation best practices, quality standards, and consistent onboarding processes

Requirements

What you’ll need

High School Diploma or GED required
Bachelor’s degree in a related field preferred
3+ years of experience in customer onboarding, implementation, project coordination, system integrations, ERP/eProcurement support, or a related customer-facing role
Business-to-business customer experience with the ability to deliver strong service throughout the implementation lifecycle
Ability to gather, document, validate, and manage business and technical requirements
Experience coordinating implementation activities, testing, issue resolution, and go-live readiness
Strong communication, analytical, troubleshooting, organizational, prioritization, and problem-solving skills
Proficiency in Microsoft Teams, Excel, Word, Outlook, and the ability to quickly learn new systems
Ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively
Experience with ERP and eProcurement platforms such as Coupa, Oracle, SAP Ariba, Workday, GHX, Jaggaer, PeopleSoft, or similar systems preferred
Familiarity with integration concepts such as cXML, EDI, APIs, punchout catalogs, and secure file transfer methods preferred
Experience writing business documentation such as Statements of Work, Scope requirements, implementation plans, testing plans, or process documentation; and Salesforce for Project Management preferred
Experience supporting customer testing, production deployments, process improvement, or customer-facing presentations preferred
Understanding of industry equipment, software, and web-based solutions and how they integrate preferred
Must be authorized to work in the United States without the need for employer sponsorship

Benefits

Comp & perks

Choice of several health plans
Dental coverage
Vision coverage
Wellness programs
Life and disability coverage
Flexible spending accounts
Health savings accounts
401(k) plan with company match
Paid time off (PTO)
64 hours of annual holiday pay