Taylor Corporation

Customer Support

• Manage all customer communications, written and verbal
• Answer questions and provide guidance on product options, pricing, order status, and custom order details
• Process reprints, apply credits, and resolve quality or service concerns
• Collaborate with internal departments to meet customer needs
• Build and maintain customer relationships through follow-up and regular communication
• Handle escalations and concerns across multiple systems and functions
• Work independently and within a team to deliver an exceptional customer experience
• Work Monday–Friday, 7:30 AM–4:00 PM

Customer Service Center Representative

Business Analyst

• Lead implementation and support of the Schedule to Produce workstream, focused on Manufacturing (Discrete), Quality, Actual Costing, and Demand & Supply Planning modules
• Collaborate across Taylor Business Units to drive streamlined, standardized, and simplified business processes
• Engage in all phases of the system development lifecycle: planning, analysis, design, testing, implementation, enhancement, and support
• Manage Oracle application configuration and analyze upstream and downstream impacts
• Troubleshoot ERP functional issues and communicate with business units
• Lead the Quarterly Release process, including functionality testing and sign-off
• Provision application user access
• Gather, analyze, prioritize, and categorize business requirements
• Document and model current-state and future-state business processes
• Organize and facilitate design workshops
• Translate requirements between business areas and IT
• Review technology capabilities and workflows for possible program and system changes
• Prepare time and cost estimates and assist with ROI analysis
• Act as liaison between business end users and IT development teams
• Create use cases, process flows, prototypes, test cases, and test scenarios
• Lead and participate in testing activities, write test scripts, and manage defect tracking and reporting
• Facilitate Oracle Quarterly Release testing and updates across Taylor Business Units
• Train and support Business SMEs through documentation of changes and enhancements
• Provide Level 3 Help Desk support and support integration and workflow error resolution
• Participate in Oracle Cloud projects, Taylor-wide implementations, and organizational design
• Provide organizational change management
• Assist project teams in defining scope, goals, approach, and deliverables

Supervisor

• Lead, coach, mentor, and develop a team of application developers and technical professionals
• Establish performance expectations and support employee growth through regular feedback and development planning
• Participate in recruiting, interviewing, hiring, onboarding, and retention efforts
• Foster accountability, collaboration, innovation, and continuous improvement
• Coordinate work assignments, priorities, and resource planning
• Participate in software design, development, code review, testing, deployment, and support
• Provide technical guidance and architectural direction for application enhancements and modernization
• Review code quality, development standards, and adherence to best practices
• Troubleshoot complex application issues and assist with technical problem resolution
• Evaluate and recommend technologies, frameworks, and development tools
• Lead application development through all phases of the SDLC
• Collaborate with business stakeholders to define requirements and deliver technology solutions
• Oversee project execution, scope management, scheduling, and delivery commitments
• Ensure applications are secure, reliable, maintainable, and scalable
• Lead and support Incident Management activities and production issue resolution
• Facilitate Problem Management, root cause analysis, corrective actions, and prevention strategies
• Oversee Change Management documentation, testing, approval, and implementation
• Partner with Technical Operations, Infrastructure, Security, and Support teams
• Monitor application health and key performance metrics and implement improvements
• Support production environments and provide leadership during high-priority incidents and outages
• Drive automation, monitoring, and process improvement initiatives
• Ensure compliance with development, security, and operational standards
• Support disaster recovery planning, testing, and business continuity requirements

Supervisor, Application Development

• Answer customer service calls and assist customers with inquiries
• Accurately enter and process orders
• Work on a wide variety of vendor forms
• Handle inbound customer chats, answer questions, and resolve concerns
• Maintain strong relationships with third-party vendors
• Facilitate vendor communication and resolve customer and operational issues
• Process call tags
• Contact customers by phone and email with order updates or resolutions
• Assist with order management, timely delivery, tracking information, and invoice collection for reconciliation
• Perform other tasks as required to meet team goals

Sales Support Representative

Project Manager

• Own project outcomes end-to-end, ensuring scope, schedule, risks, and dependencies are actively managed and communicated
• Lead project planning, execution, monitoring, and close-out activities in alignment with agreed objectives
• Facilitate and lead project meetings and discussions, including kick-offs, status reviews, risk/issue reviews, and retrospectives
• Develop, maintain, and manage project plans, timelines, risk registers, issue logs, decision logs, executive summaries, status reports, kick-off materials, presentations, retrospectives, and post-mortems
• Identify risks, issues, and dependencies; drive mitigation plans and escalation as needed
• Communicate project status, key decisions, risks, and recommendations to stakeholders and leadership
• Work independently and as part of a cross-functional team to drive accountability and progress
• Manage multiple projects simultaneously by prioritizing work, time, and resources
• Provide leadership with insights, lessons learned, and continuous improvement recommendations
• Participate in departmental planning activities based on project experience and organizational needs
• Leverage project management tools and emerging technologies to improve project delivery, visibility, and team effectiveness

Pricing Analyst

• Lead print buying and sourcing activities for qualified RFP opportunities
• Request vendor quotes, compare suppliers, develop pricing workbooks, and prepare customer-facing pricing recommendations
• Interpret print, promotional, label, kitting, distribution, and related production specifications
• Analyze customer requirements, historical pricing, supplier quotes, and market data to evaluate competitiveness and recommend adjustments or sourcing alternatives
• Collaborate with sourcing, sales, category management, finance, operations, distribution, and subject matter experts
• Participate in RFP kickoff, sourcing, costing, and pricing review meetings
• Evaluate total landed cost, including production, materials, freight, warehousing, fulfillment, and finance charges
• Apply margin guidance to develop costing and pricing workbooks and document assumptions, supplier rationale, and pricing risks
• Maintain pricing files, vendor quote documentation, sourcing assumptions, and profitability analysis materials
• Support ISO quality reviews and audits by maintaining traceable sourcing and pricing documentation
• Perform other duties as assigned

RFP Print Buying and Pricing Analyst

Designer

• Design corrugated shipping boxes and protective packaging for retail graphics, signage, display components, printed materials, and visual products
• Develop right-sized packaging that protects products while reducing materials, freight cube, packing labor, and packaging cost
• Collaborate with R&D, Production, Packout, Fulfillment, Sales, and Operations on product dimensions, fragility, handling, shipping, and customer requirements
• Create structural drawings, dielines, specifications, samples, and production-ready files using ArtiosCAD or comparable CAD software
• Provide design and technical support for new box-making equipment, including box styles, machine-ready files, materials, setup, and packaging standards
• Develop packaging for recurring products and one-off/custom shipments
• Design internal corrugated components including pads, dividers, partitions, sleeves, corner protection, and inserts
• Maintain a library of approved box styles, structural designs, specifications, materials, and packaging standards
• Support packaging trials and modify designs based on fit, protection, packing time, damage risk, material utilization, and manufacturing feedback
• Troubleshoot shipping damage and identify structural or material improvements
• Develop structural concepts, prototypes, and production-ready solutions for custom corrugated retail displays and POP initiatives
• Partner with Sales and R&D to translate customer, brand, product, and retailer requirements into manufacturable structural solutions
• Develop prototypes and samples using Zund, Kongsberg, or comparable digital cutting equipment
• Evaluate custom display and POP designs for structural performance, manufacturability, assembly, material utilization, graphics integration, shipping, installation, and cost
• Transition approved concepts from prototype through production-ready design and manufacturing
• Assist with palletization, load configuration, packout, and shipment optimization
• Identify opportunities to standardize box sizes and materials, increase internal packaging utilization, reduce outside purchasing, and improve packaging efficiency
• Perform other duties as assigned