Customer Service Center Representative

. Manage all customer communications, written and verbal .

Posted 9/25/2026full-timeRemote • United StatesJunior💰 $17 - $19 per hourWebsite

Key responsibilities & impact

Manage all customer communications, written and verbal
Answer questions and provide guidance on product options, pricing, order status, and custom order details
Process reprints, apply credits, and resolve quality or service concerns
Collaborate with internal departments to meet customer needs
Build and maintain customer relationships through follow-up and regular communication
Handle escalations and concerns across multiple systems and functions
Work independently and within a team to deliver an exceptional customer experience
Work Monday–Friday, 7:30 AM–4:00 PM

What you’ll need

High school diploma or equivalent; post-secondary education preferred
1–2 years of experience in customer service or a related field
Excellent verbal and written communication skills
Strong problem-solving skills and ability to handle complaints, escalations, and product/service issues
Proficient computer skills, including Microsoft Office
Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines
Ability to work independently and collaboratively in a team environment
Adaptability to shifting priorities and willingness to learn new systems and product lines
Must be authorized to work in the United States without employer sponsorship

Comp & perks