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Customer Service Representative
Taylor Corporation. Provide a best-in-class customer experience and represent the company professionally .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on building long-lasting relationships and maximizing customer satisfaction. Proficient in navigating various computer programs and effectively communicating with customers through multiple channels.
Highest-signal resume keywords
Customer Experience ManagementVerbal Communication SkillsWritten Communication SkillsProblem-Solving SkillsComputer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsOrganizational SkillsFollow-Up SkillsFlexibility
Industry Keywords
Customer RetentionCustomer SatisfactionCustomer InquiriesBest PracticesCustomer Relationships
About the role
Key responsibilities & impact- Provide a best-in-class customer experience and represent the company professionally
- Respond to customer inquiries through incoming calls, emails, and live chat
- Develop new best practices to maximize the customer experience
- Demonstrate flexibility when working with internal and external customers
- Build long-lasting customer relationships
- Research and resolve concerns to ensure customer retention and satisfaction
- Navigate a variety of computer programs and websites
- Perform other assigned duties
Requirements
What you’ll need- Must be authorized to work in the United States without employer sponsorship
- High School diploma or equivalent (GED)
- 1+ years of customer-related experience
- Strong verbal and written communication skills
- Strong interpersonal, problem-solving, follow-up, and organizational skills
- Strong computer proficiency
- Monday to Friday, 8:00am to 5:00pm
Benefits
Comp & perks- Daily Pay
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
- Paid time off (PTO)
- Holiday pay