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Sales Support Representative
Taylor Corporation. Answer customer service calls and assist customers with inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on order management, vendor communication, and problem resolution. Proficient in maintaining relationships with third-party vendors and ensuring timely delivery and accurate processing of orders.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementStrong Communication SkillsAttention to DetailProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingVendor CommunicationInvoice CollectionShipping Methods KnowledgePromotional Products Knowledge
Soft Skills
Organizational SkillsIndependent Judgment
Industry Keywords
Customer InquiriesInbound Customer ChatsCall TagsTimely DeliveryTracking Information
About the role
Key responsibilities & impact- Answer customer service calls and assist customers with inquiries
- Accurately enter and process orders
- Work on a wide variety of vendor forms
- Handle inbound customer chats, answer questions, and resolve concerns
- Maintain strong relationships with third-party vendors
- Facilitate vendor communication and resolve customer and operational issues
- Process call tags
- Contact customers by phone and email with order updates or resolutions
- Assist with order management, timely delivery, tracking information, and invoice collection for reconciliation
- Perform other tasks as required to meet team goals
Requirements
What you’ll need- Must be authorized to work in the United States without employer sponsorship
- 2 years of related/relevant experience
- Strong attention to detail
- Strong communication and organizational skills
- Independent judgment and problem-solving abilities
- Knowledge of promotional products preferred
- Knowledge of shipping methods preferred
Benefits
Comp & perks- DailyPay, enabling payment on the first day
- Choice of several health plans
- Dental coverage
- Vision coverage
- Wellness programs
- Life and disability coverage
- Flexible spending accounts
- Health savings accounts
- 401(k) plan with company match
- Paid time off (PTO)
- 64 hours of annual holiday pay