TBA Credit Union

Ecommerce

• Assist TBACU in serving the community and building trusted relationships
• Identify members’ needs and recommend appropriate credit union product solutions
• Provide prompt, accurate financial data and maintain financial security
• Provide excellent member service through ITM transactions and digital communication channels
• Communicate with internal and external members according to credit union service standards
• Process deposits, payments, transfers, withdrawals, signature verification, and balance checks
• Answer member inquiries and provide information about credit union products and services
• Track pending and approved sales in the credit union’s data processing system
• Support online banking, mobile app, bill payment, e-notices, e-alerts, e-statements, online loan payment portal, and other digital services
• Build member relationships by assessing needs and recommending financial solutions
• Serve as a Service Center Representative as needed
• Participate in promotions and beta tests for new e-services
• Provide non-transactional services such as contact-information updates, auto-pay setup, and Certificate of Deposit issuance
• Provide video-based service and use e-sign capabilities
• Facilitate general IRA/HSA transactions, including contributions and disbursements
• Resolve member concerns and refer them to appropriate team members when necessary
• Assist with product and service enrollment, tutorials, troubleshooting, and fraud-related inquiries

Explore Digital Experience Representative at TBA Credit Union. Review requirements and application details.