Customer Consultant

TCI (Teachers' Curriculum Institute)

. Respond to inbound cases and phone calls and guide customers through the purchasing process .

Posted 9/15/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $29 - $52 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in educational sales and customer support, leveraging TCI materials to meet the needs of Florida educational decision-makers. Proficient in using Salesforce, NetSuite, and Domo for tracking and organization while providing effective training and presentations.

Highest-signal resume keywords

Educational Sales ExperienceTCI Materials ExpertiseSalesforce ProficiencyStrong Presentation SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceNetSuiteDomoGoogle SuiteSales SkillsTroubleshootingQuote CreationProduct DemonstrationCustomer SupportProject Management

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationDetail-OrientedOrganized Self-Starter

Tools & Technologies

SalesforceNetSuiteDomoGoogle Suite

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Educational SettingFlorida EducationCustomer MeetingsProfessional DevelopmentProduct Implementation

About the role

Key responsibilities & impact

Respond to inbound cases and phone calls and guide customers through the purchasing process
Support educational decision-makers by uncovering needs and matching TCI products to those requirements
Promote and sell TCI’s programs through email communication, phone calls, customer meetings, and product demonstrations
Foster renewals by supporting existing customers' usage of TCI products, providing ongoing support, and uncovering opportunities to expand implementation to additional grade levels
Assist customers with purchasing decisions by providing expertise on past purchases, sending samples, creating quotes, and following up on sales opportunities
Leverage Salesforce, NetSuite, Domo, and Google Suite tools for organization and tracking
Collaborate with remote teams nationwide to achieve time-sensitive goals during busy seasons
Provide ongoing trainings and presentations to support current Florida customers with implementation of TCI materials

Requirements

What you’ll need

Experience using TCI materials in an educational setting within the state of FL
Excellent interpersonal, verbal, and written communication skills; ability to clearly explain complex issues and actively listen to concerns
Strong presentation and sales skills; comfortable conducting meetings virtually
Detail-oriented with proven troubleshooting abilities
Organized self-starter able to prioritize effectively, manage multiple projects, and meet urgent requests
Ability to work independently from a home office
Reliable internet access required
Ability to travel up to 20%, with heavier travel during peak Professional Development sessions and conference seasons
Must have a valid driver's license
Able to lift and carry up to 25 pounds

Benefits

Comp & perks

Training to work with world-class business systems like NetSuite, Salesforce, and Domo
Opportunities to grow professionally within an innovative EdTech company
Collaborative team environment focused on skill development and career advancement
Medical, dental, and vision benefits
401k benefits
PTO
Bonus eligibility
Generous incentive plan