Customer Service Representative – Customer Service

TD SYNNEX

. Provide support to business partners with questions, requests, or complaints regarding TD SYNNEX Brazil and designated suppliers’ sales processes, using JIRA, Microsoft Teams, and email .

Posted 10/28/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and the ability to support business partners effectively while managing service quality and timely execution of requests. Proficient in using JIRA and Microsoft Teams to facilitate collaboration and issue resolution.

Highest-signal resume keywords

Intermediate To Advanced Excel ProficiencyExperience With IT ChannelsBachelor's Degree In Business AdministrationService Level Agreement (SLA) ManagementEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Excel ProficiencyIssue ResolutionService DeliveryProcess DocumentationOrder Management

Soft Skills

Effective CommunicationTeam CollaborationProblem Solving

Tools & Technologies

JIRAMicrosoft Teams

Industry Keywords

Sales ProcessesIT ManagementBusiness ManagementCustomer RequestsBilling Orders

About the role

Key responsibilities & impact

Provide support to business partners with questions, requests, or complaints regarding TD SYNNEX Brazil and designated suppliers’ sales processes, using JIRA, Microsoft Teams, and email
Respond to tickets, expedite critical orders, communicate dispositions, and research and resolve issues related to billing orders or contracts
Ensure accurate service delivery and timely execution within established deadlines
Support the team in maintaining and improving SLAs, prioritizing service quality and resolution of customer requests
Document all processes in accordance with the offshore team’s procedures
Perform tasks under supervision and following detailed instructions
Follow the priorities provided for work execution
Maintain consistent and effective communication with TD SYNNEX’s internal and external customers

Requirements

What you’ll need

Currently pursuing or holding a bachelor’s degree in Business Administration, Business Management, IT Management, or a related field
Intermediate to advanced Excel proficiency is required
Experience with IT channels—preferably at distributors or software vendors—is a plus
Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m.
Location: São Paulo, SP, Brazil

Benefits

Comp & perks

Friendly and inclusive work environment
Work-life balance
Encouragement to participate in charitable initiatives
Hybrid work model
Position also open to candidates with disabilities