Digital Pathology Field Service Engineer

TD SYNNEX

. Perform and document preventive maintenance and field change orders on digital scanners and related hardware .

Posted 9/22/2026full-timeUnited StatesJuniorMid-Level💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in preventive maintenance, troubleshooting, and repair of medical devices and laboratory automation systems. Proficient in adhering to regulatory standards and maintaining documentation while effectively communicating with clinical staff.

Highest-signal resume keywords

Field Service ExperienceMedical Device SupportTroubleshooting SkillsRegulatory ComplianceAnalytical Problem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Preventive MaintenanceRoot Cause DiagnosisRobotic SystemsLaboratory InstrumentsService DocumentationBasic Networking ConceptsWindows OS ProficiencyMicrosoft Office ProficiencyData-Gathering TechniquesCalibration Processes

Soft Skills

Strong Analytical SkillsExcellent CommunicationAdaptability to ChangeTeam CollaborationCustomer Relationship Management

Tools & Technologies

Diagnostic ToolsCRM SystemsTracking SystemsStandard Hand ToolsPersonal Vehicle

Certifications & Qualifications

High School Diploma or EquivalentValid Driver's License

Industry Keywords

Laboratory AutomationMedical DevicesQuality StandardsBiohazard ExposureClinical Environment

Tech Stack

Tools & technologies

AssemblyTCP/IP

About the role

Key responsibilities & impact

Perform and document preventive maintenance and field change orders on digital scanners and related hardware
Diagnose root causes, repair or replace parts, and validate system performance according to SOPs and regulatory standards
Lead complete site setups, including unpacking, assembly, calibration, networking, middleware, and LIS integration
Respond to on-site service calls to minimize downtime and maintain uptime SLAs
Troubleshoot hardware, software, and connectivity issues using diagnostic tools and data-gathering techniques
Work flexible schedules including evenings, weekends, and on-call rotations
Escalate complex or recurring issues through established procedures
Maintain service reports, work orders, and calibration records in CRM and tracking systems
Carry and monitor the company cell phone and respond during work and on-call hours, excluding rest/meal periods as applicable
Manage tools, parts, and inventory
Adhere to documentation, regulatory, and industry quality standards
Build partnerships with laboratory staff, pathologists, and clinical engineers
Travel frequently to support the broader surrounding regions

Requirements

What you’ll need

High school diploma or equivalent required
2–3 years of field service or technical support experience in medical devices and laboratory automation
Proficiency with PC hardware, Windows OS, Microsoft Office, and basic networking concepts (TCP/IP, VPN)
Hands-on experience with robotic systems, laboratory instruments, and service documentation processes
Strong analytical and problem-solving skills
Excellent verbal and written communication
Willingness to learn new technologies and adapt to change initiatives
Frequent travel up to 50%, including overnight stays
Valid driver’s license with an acceptable driving record
Access to a reliable personal vehicle
Ability to lift/move up to 50 lbs. with assistance, stand/walk for extended periods, and use standard hand tools
Comfortable working in hospital and laboratory environments with possible exposure to biohazards

Benefits

Comp & perks

Mileage reimbursed
Appropriate PPE provided
Formal leadership and professional development programs
On-demand courses
Seminars and events supporting financial, physical, and mental well-being
Global Life Empowerment Assistance Program
Inclusive education and peer-to-peer conversations
Equitable growth and development opportunities
Onboarding program with networking opportunities
Internal peer-led inclusive communities and activities
Business resource groups
Local volunteering events
Environmental and social initiatives