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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee relations management, including conflict resolution, compliance with employment laws, and effective communication with diverse stakeholders. Proven ability to handle complex cases, provide coaching, and facilitate HR training while maintaining confidentiality.
Highest-signal resume keywords
Employee Relations ManagementConflict ResolutionCoaching SkillsEmployment Law KnowledgeSHRM/HRCI Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementComplaint InvestigationReport PreparationLeave of Absence ProcessesTrend Identification
Soft Skills
Organizational SkillsTime ManagementLeadership SkillsConsulting Skills
Certifications & Qualifications
SHRM CertificationHRCI Certification
Industry Keywords
Employee RelationsFair PracticesConfidentialityHR TrainingBilingual (English and Spanish)
About the role
Key responsibilities & impact- Manage incoming employee relations requests via email and phone
- Resolve employee relations concerns promptly and effectively
- Handle and document multiple cases of varying complexity in the ER case management system
- Counsel leaders and coworkers to resolve cases consistently and fairly
- Identify trends and collaborate with HR Centers of Excellence on action plans
- Facilitate HR-related training for associates and managers
- Investigate and document complex complaints in compliance with relevant laws
- Prepare comprehensive reports and collaborate with legal counsel on litigation matters
- Meet with executives to review findings and recommend disciplinary actions
Requirements
What you’ll need- 3+ years of direct employee relations experience in HR
- SHRM/HRCI certifications preferred
- Bilingual in English and Spanish is a plus
- Extensive knowledge of employment laws and fair practices
- Strong coaching, conflict resolution, and consulting skills
- Ability to manage multiple issues concurrently while maintaining confidentiality
- Experience with leave of absence processes is advantageous
- Strong organizational, time management, and leadership skills
- Ability to travel less than 10%
Benefits
Comp & perks- Elective benefits tailored to the employee's country and lifestyle
- Formal leadership and professional development programs
- On-demand professional development courses
- Seminars and events supporting financial, physical, and mental well-being
- Global Life Empowerment Assistance Program
- Inclusive education and peer-to-peer conversations
- Equitable growth and development opportunities
- Onboarding program with networking opportunities within the first 30 days
- Internal peer-led inclusive communities and activities
- Business resource groups
- Local volunteering events
- Environmental and social initiatives