SVP, Human Resources

TDS Global Solutions

. Develop and execute an HR strategy supporting business objectives, organizational growth, and operational needs.

Posted 10/3/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive HR leadership experience with a focus on developing and executing HR strategies that align with business objectives. Proven ability to manage complex HR operations, lead talent management initiatives, and ensure compliance with employment laws while fostering a high-performance culture.

Highest-signal resume keywords

HR Strategy DevelopmentTalent ManagementEmployee RelationsHR ComplianceChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce PlanningOrganizational DesignPerformance ManagementCompensation and BenefitsHR OperationsData AnalysisSuccession PlanningHR Technology ImplementationOrganizational DevelopmentRetention Strategies

Soft Skills

Strong CommunicationStakeholder ManagementInfluencing SkillsSound JudgmentDiscretion

Certifications & Qualifications

Professional HR CertificationAdvanced Degree in Human Resources

Industry Keywords

BPOContact CenterCustomer ExperienceShared ServicesMultinational OperationsWorkforce MetricsOperational TransformationBusiness ExpansionOrganizational RestructuringAcquisition Integration

About the role

Key responsibilities & impact

Develop and execute an HR strategy supporting business objectives, organizational growth, and operational needs.
Advise executive leadership on workforce planning, organizational design, talent, and employee matters.
Translate business priorities into actionable people initiatives with clear success measures.
Lead and develop the HR leadership team and manage HR budgets and resources.
Build talent management and succession planning programs.
Partner with Talent Acquisition and business leaders on hiring priorities and workforce demand.
Oversee performance management, employee relations, investigations, engagement, retention, compensation, benefits, HR operations, and compliance.
Establish HR policies, procedures, governance, systems, reporting, and workforce data practices.
Partner with legal, compliance, business, finance, training, and operational leaders.
Lead people-related organizational change, business expansion, and operational transformation.
Improve HR processes and service delivery through technology, automation, and continuous improvement.
Balance consistent HR standards with local market and operating-team needs.

Requirements

What you’ll need

Extensive progressive HR leadership experience, including senior executive responsibility within BPO, contact center, customer experience, shared services, or a comparable labor-intensive service environment.
Demonstrated experience supporting a large, geographically dispersed workforce across multiple sites or business units.
Strong knowledge of HR strategy, employee relations, talent management, organizational development, compensation and benefits, and HR operations.
Experience addressing workforce challenges in a high-volume, fast-paced operating environment, including retention, engagement, and leadership capability.
Proven ability to advise senior executives and align people strategies with business and financial priorities.
Experience leading and developing HR teams and managing complex cross-functional initiatives.
Strong understanding of applicable employment laws, HR compliance, and employee relations practices within the markets supported.
Ability to interpret workforce metrics and translate insights into practical business actions.
Strong communication, stakeholder management, influencing, and change management skills.
Sound judgment, discretion, and the ability to handle sensitive matters with professionalism and integrity.
Preferred: Experience supporting multinational BPO/CX operations.
Preferred: Experience leading HR transformation, HR technology implementation, or shared services improvement.
Preferred: Experience supporting business expansion, organizational restructuring, or acquisition integration.
Preferred: Relevant professional HR certification or an advanced degree in human resources, business administration, or a related field.