Director – IT Operations Support System

TDS Telecommunications LLC

. Lead the strategy, execution, software development, and continuous improvement of systems and processes enabling end-to-end network service delivery .

Posted 11/12/2026full-timeRemote • United StatesLead💰 $153,800 - $249,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading software development and operational support systems, with a focus on network service management, process automation, and strategic alignment of technology initiatives with business goals. Proven ability to manage teams, drive innovation, and ensure compliance with security and data privacy standards.

Highest-signal resume keywords

Network Service ManagementApplication DevelopmentProject LeadershipAgile MethodologiesSDLC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software DevelopmentProcess AutomationIntegration ServicesDatabase SystemsOperating SystemsApplication Communication ProtocolsCI/CDML/AIService AssuranceOrder Orchestration

Soft Skills

Effective CommunicationLeadershipTeam MotivationStrategic ThinkingInnovation Culture

Tools & Technologies

SaaS ConfigurationsOperational Support SystemsTechnical StrategyFinancial PlanningPerformance Management

Industry Keywords

Communications CompanyIT Products CompanyIT ConsultancyVendor ManagementData Privacy Compliance

Tech Stack

Tools & technologies

RealmSDLC

About the role

Key responsibilities & impact

Lead the strategy, execution, software development, and continuous improvement of systems and processes enabling end-to-end network service delivery
Serve as IT steward for Operational Support Systems platforms and data
Own the full lifecycle of network service management, including service qualification, order orchestration, provisioning, activation, and service assurance
Partner with cross-functional teams to ensure seamless customer order-to-service delivery and ongoing performance management
Enable accurate network inventory, efficient order processing, and proactive monitoring
Lead strategic automation and modernization initiatives across network operations
Reduce manual effort, improve provisioning speed, and increase scale through integrations, application development, and process automation
Streamline complex workflows, enhance data consistency, and improve operational efficiency
Integrate efforts across organizational and customer systems to deliver cohesive end-to-end solutions
Lead multiple managers and their teams within the OSS realm, with a span of 80+ associates
Oversee technology solutions, supported technology lifecycle, technical strategy, executive communication, financial planning, and operational management
Oversee software development, SaaS configurations, application support, availability, performance, security, and lifecycle management
Ensure alignment of IT practices, processes, and solution delivery with business strategy
Ensure compliance with security and data privacy policies and standards
Manage third-party resources, including vendor selection, performance oversight, and adherence to TDS standards
Align technology capabilities and initiatives with business priorities and measurable value
Identify, prioritize, and deliver solutions supporting business outcomes
Escalate project risks and provide alternatives for in-flight adjustments

Requirements

What you’ll need

Bachelors degree (or higher) -OR- 4+ years professional work experience
8+ years’ experience with increasing levels of responsibility in application development and/or technology management
4+ years’ experience leading projects
5+ years management/supervisory experience
Industry experience in a communications company, IT products company (e.g software company), or IT consultancy
Proven ability to communicate complex technical issues effectively to business leaders
Proven leadership ability with attracting and retaining top technical talent
Proven ability to effectively interact with peers to develop near-term and long-term strategies
Proven ability to engender an innovation culture
Established career in motivating and energizing talented IT professionals while assuring a disciplined method of delivering low-defect software
Experience with operating systems, database systems, integration services, application communication protocols, and programming technologies
Extensive experience in driving SDLC, agile, CI/CD, ML/AI (a significant plus)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k) plan
Education assistance
Paid vacation (15 days accrued per year for full-time; pro-rated for associates working between 20-39 hours)
Paid sick leave (10 days accrued per year for full-time and pro-rated for all other associates)
Seven paid national holidays
One floating holiday
Paid parental leave (6 weeks after 12 months of employment)
Short Term Disability coverage for associates working 30 or more hours per week
Long Term Disability coverage for associates working 30 or more hours per week
Comprehensive well-being program