TDS Telecommunications LLC

Analyst

• Analyze billing, revenue, customer, product, and operational data to identify risks, exceptions, trends, and improvement opportunities
• Conduct billing validation, testing, monitoring, and reporting to support billing accuracy and revenue integrity
• Support business initiatives and revenue-impacting product, pricing, promotional, system, and other changes
• Assess impacts, support intake and review activities, and validate outcomes before and after implementation
• Maintain documentation, control evidence, and supporting records
• Assess controls and recommend enhancements for compliance and operational effectiveness
• Provide revenue assurance expertise, analysis, recommendations, and business impact assessments to stakeholders
• Communicate risks, issues, trends, and outcomes to support decision-making
• Provide guidance, training, knowledge sharing, documentation support, and assistance with special projects
• Identify and support improvements to processes, reporting, controls, automation, and operational efficiency

Senior Analyst – Revenue Assurance

Manager

• Lead revenue assurance operations, governance, and risk management for product, pricing, promotional, and billing-related changes
• Oversee governance and intake processes and review/approve requests for completeness, accuracy, and compliance
• Oversee revenue assurance reporting, performance metrics, trend analysis, exception monitoring, and risk identification
• Lead revenue assurance activities for projects and business initiatives, including impact assessment, issue resolution, risk identification, and status reporting
• Manage the performance, development, workload, and priorities of revenue assurance team members
• Oversee validation and testing activities for product, pricing, promotional, billing, and system changes
• Review results, exceptions, and billing outcomes and direct issue investigation and root cause analysis
• Lead process improvement, automation, and operational efficiency initiatives related to revenue assurance activities and controls

Revenue Assurance Manager

IT Support

• Lead and mentor a team responsible for planning, design, development, deployment, and support of customer-facing applications and digital platforms
• Drive technology solutions that enhance customer engagement across web, mobile, and digital channels
• Partner with Product Owners and business stakeholders to define priorities, establish capability roadmaps, and deliver business value
• Oversee initiatives ranging from enhancements to existing applications to development of new digital capabilities
• Lead software package evaluations, vendor selection, and implementation projects
• Manage relationships with technology vendors, consultants, and service providers, including contract negotiations and procurement activities
• Champion process improvement, customer experience improvements, and technology modernization
• Ensure reliable operational support for critical customer-facing systems
• Foster collaboration, accountability, and technical excellence within the team
• Ensure successful implementation of applications supporting company-wide business operations
• Prepare workplans, manage human and fiscal resources, negotiate timelines, scope, and costs, oversee tasks, report status, and administer vendor contracts
• Maintain IT systems to agreed service levels for availability, reliability, performance, and cost
• Plan maintenance, repairs, enhancements, and upgrades; develop on-call schedules, backup plans, and documentation for 24x7 support
• Develop capability roadmaps, business value realization reports, resource visibility, corrective actions, and annual budget plans
• Identify talent needs; attract, hire, develop, retain, coach, mentor, evaluate, and provide feedback to associates
• Communicate project, system, financial, and team performance to executives, sponsors, stakeholders, and staff
• Establish and maintain relationships with internal sponsors, stakeholders, support teams, and external vendors

Senior IT Manager

• Design, construct, test, deploy, and maintain reports, dashboards, scorecards, and data visualizations for Shared Services
• Translate business requirements into report specifications, data models, and visual reporting solutions
• Develop and maintain Power BI reports, dashboards, semantic models, DAX measures, refresh schedules, and workspace content
• Develop, troubleshoot, and optimize SQL-based report logic, joins, transformations, and data extracts
• Maintain Power BI content, monitor refreshes, coordinate user access, and resolve issues
• Serve as a subject matter expert and assist users with reporting, analytics tools, and ad hoc reporting
• Establish a reporting strategy with Shared Services leadership
• Execute enterprise data standards, governance practices, policies, and reporting processes
• Document data sources, business definitions, report logic, data dictionaries, lineage, and source-to-report traceability
• Source, transform, validate, and reconcile data using Snowflake and SQL
• Troubleshoot user-reported issues and correct report defects or anomalies
• Support reporting governance and internal control expectations, including SOX/ICAS awareness
• Partner with software developers, data developers, third-party vendors, and stakeholders to deliver intelligence products
• Prioritize reporting requests with management
• Provide report training and ad hoc assistance to Shared Services team members
• Enhance BI knowledge through training and education

Senior Analyst – Revenue Assurance

Revenue Assurance Manager

Senior IT Manager

Report Analyst – Shared Services