Senior IT Manager

TDS Telecommunications LLC

. Lead and mentor a team responsible for planning, design, development, deployment, and support of customer-facing applications and digital platforms .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $127,000 - $206,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading teams for the development and support of customer-facing applications, with a strong focus on technology solutions that enhance customer engagement. Proficient in project management, vendor relations, and process improvement to ensure operational excellence and business value delivery.

Highest-signal resume keywords

Team LeadershipAgile FrameworksProject Management ToolsCustomer Experience ImprovementVendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Website DevelopmentMobile Application DevelopmentSDLC MethodologiesJAVA.NETPythonDEVOPSCI/CDDatabase AdministrationSystem Testing

Soft Skills

MentoringEffective CommunicationProblem-SolvingTeam BuildingPerformance Management

Tools & Technologies

WBSGantt ChartsNetwork DiagramsResource SchedulingAgile Ceremonies

Certifications & Qualifications

KMP Certification

Industry Keywords

Customer EngagementOMNI Channel ExperiencePrivacy RegulationsQuality ManagementBusiness Process Modeling

Tech Stack

Tools & technologies

DjangoDNSFirewallsJavaLinuxPythonSDLCTCP/IP.NET

About the role

Key responsibilities & impact

Lead and mentor a team responsible for planning, design, development, deployment, and support of customer-facing applications and digital platforms
Drive technology solutions that enhance customer engagement across web, mobile, and digital channels
Partner with Product Owners and business stakeholders to define priorities, establish capability roadmaps, and deliver business value
Oversee initiatives ranging from enhancements to existing applications to development of new digital capabilities
Lead software package evaluations, vendor selection, and implementation projects
Manage relationships with technology vendors, consultants, and service providers, including contract negotiations and procurement activities
Champion process improvement, customer experience improvements, and technology modernization
Ensure reliable operational support for critical customer-facing systems
Foster collaboration, accountability, and technical excellence within the team
Ensure successful implementation of applications supporting company-wide business operations
Prepare workplans, manage human and fiscal resources, negotiate timelines, scope, and costs, oversee tasks, report status, and administer vendor contracts
Maintain IT systems to agreed service levels for availability, reliability, performance, and cost
Plan maintenance, repairs, enhancements, and upgrades; develop on-call schedules, backup plans, and documentation for 24x7 support
Develop capability roadmaps, business value realization reports, resource visibility, corrective actions, and annual budget plans
Identify talent needs; attract, hire, develop, retain, coach, mentor, evaluate, and provide feedback to associates
Communicate project, system, financial, and team performance to executives, sponsors, stakeholders, and staff
Establish and maintain relationships with internal sponsors, stakeholders, support teams, and external vendors

Requirements

What you’ll need

Bachelors degree (or higher) -OR- 4+ years professional work experience
12+ years of IT experience
Knowledge of supervisory skills including recruitment, hiring, performance management, and termination
Knowledge of company policies and state and federal employment laws relevant to supervisory duties
Leadership skills including team building, associate motivation, growth and development, mentoring, and advancement planning
Knowledge of website and mobile application development, virtual agents, and OMNI Channel customer experience
Knowledge of project management tools including WBS, OBS, cash flow analysis, Gantt and network diagrams, and resource schedules
Knowledge of Critical Path Method (CPM), risk assessment, and corrective action
Knowledge of SDLC methodologies including Waterfall, Rapid Application Development, or Agile SCRUM
Proven experience with Agile frameworks, supporting tools, and leading Agile ceremonies
KMP certification is an added advantage
Knowledge of system testing practices and tools
Knowledge of problem-solving techniques and tools
Knowledge of vendor product solicitation, evaluation, and selection
General knowledge of software development languages, frameworks, and tools including JAVA, .NET, Python, and DJango
General knowledge of operating systems including Windows, Solaris, Linux, and OS/390
General knowledge of computer hardware and infrastructure including servers, switches, routers, firewalls, load balancers, and storage
General knowledge of data networking including TCP/IP, IP subnetting, and DNS
General knowledge of secure software and host platform development and implementation
General knowledge of database administration platforms, tools, and techniques for high-availability and high-performance systems
General knowledge of DEVOPS, CI/CD build pipelines, and automated testing strategies
General knowledge of regulations including CPNI, PCI, and CALEA
Knowledge of federal and state privacy regulations and company privacy and security policies
Ability to travel as needed for company business and professional development
Ability to work nights and weekends as needed for system implementations and resolving system problems
Knowledge of business analysis and business process modeling
Knowledge of quality management and quality improvement practices
Knowledge of team leadership practices and behaviors
Knowledge of techniques, tools, and applicable laws for effective and legal interviews
Knowledge of writing and presenting business proposals to management
Knowledge of establishing business relationships with outside vendors
Effective writing and public speaking skills; ability to convey complex information to general audiences

Benefits

Comp & perks

Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
TDS Service Discounts (for associates working 30 or more hours per week)
Education Assistance (for associates working 30 or more hours per week)
Paid Volunteer Time (for associates working 30 or more hours per week)
Associate Resource Groups supporting community and professional development
Some positions may offer additional compensation, such as bonuses or equity awards